Patient Registrar, Registration

Overview

• Patient Registrar, Registration, Evenings, Lake Geneva, 40 hrs / 2 wks

• Schedule: 2:00pm - 10:30pm; Weekend and holiday rotation

Mercyhealth Patient Registrars are responsible for patient registration duties at Mercyhealth Hospital locations. Patient Registrars will demonstrate behavior that reflects the hospital's mission, vision and values. Patient Registrars will greet patients or family members in the various hospital settings and assist them in answering any questions or concerns they may have in person or over the phone. This position is fast paced (sometimes chaotic) and you will be the person patients and our clinical care teams rely on to get patients entered or checked in within the electronic medical record to get care started. As Mercyhealth Patient Registrars we are part of Revenue Cycle and are responsible for accurate registrations, obtaining insurance coverage, educating our patients on their financial responsibilities and collecting applicable payments. To thrive in this job, you will need to be confident with technology and typing; however you don't need to have any previous experience or knowledge in healthcare. Since some shifts are in an Emergency Department, you will need to be prepared to see serious illness and injuries. This position requires weekend and holiday rotations.

Responsibilities

• Gathers and enters in computer all necessary registration information from patient/family.

• Collects all applicable co-pays.

• Coordinate placement of patient with appropriate unit. At times of peak census coordinates bed assignment with Registration Department Supervisor or Manager and Nursing Service Office.

• Verifies insurance information. Disperses admission information to appropriate departments. Performs pre-admission for patients.

• Works closely with clinics and physicians' office to coordinate admissions of patients and appointments for outpatient services.

• Documents information pertaining to Advanced Directives into patient charts.

• Correctly identifies patients, generates patient identification bracelet, medical record demographic sheet, and labels. Applies correct identification bracelet on patient.

• Escorts patient to appropriate area. Must be able to push patient in wheelchair.

Education and Experience

Graduate of high school or equivalent

One to two years customer service experience required

Knowledge of third party payors preferred

Medical terminology preferred

Special Physical Demands

The Special Physical Demands are considered Essential Job Functions of the position with or without reasonable accommodations.

Medium work exerting 10 to 25 lbs of force frequently and 25 to 60 lbs of force occasionally. While performing the duties of this job, the employee is frequently required to sit, handle, finger, feel, reach, talk and hear. The employee is occasionally required to stand, walk, stoop, kneel, crouch and crawl. Specific vision abilities required by this job include frequent close vision and ability to adjust focus and occasional distance vision. Prolonged sitting. Manual dexterity needed to operate telephone and keyboard. Must be able to push patient in wheelchair.

Culture of Excellence Behavior Expectations