Patient Registrar II - FHP General Surgery - Full Time (54795)

For more than a century, Fairfield Medical Center has been a regional healthcare provider who delivers exceptional care to our patients by creating exceptional experiences for our employees.

The driver behind our culture is that we all believe in the value of it, and we hire people into the organization who are also committed to making a difference. Our employees truly go the extra mile to serve our patients and each other.

When you join us, you become part of our team; it is our goal to not only be the best place you will ever work, but the only place you will want to work. Join our team. Make a difference.

Job Description:

The Patient Registrar supports the mission of providing quality healthcare to the patients of Fairfield Healthcare Professionals by being a professional and personable first point of contact for all patients. This position is a vital member of the patient care team and is responsible for the efficient and orderly registration of patients.

• Verifying Patients Identification, Demographic Information, and Insurance Information.

• Accurate Computer Data Entry.

• Scanning of patient documents (Insurance Cards, Photo I.D., Advance Directive Documents, Legal Documents, etc.)

• Working with various systems, including: The Patient Registration System, Electronic Medical Records, and Data Pay

• Any Additional systems and assignments to ensure department needs are met.

• Ensure, organize, and maintain an active, accurate, and operational surgery schedule by coordinating all surgeries and procedures for assigned providers and service lines.

• Coordinate surgical procedures with surgery center, endoscopy, and operating room

• Schedule and coordinate pre-operative testing, communicate surgery orders, and collect necessary documentation for surgeries.

• Work closely with patients, physicians, staff, and procedural/surgical teams to provide accurate, timely, and responsive scheduling.

• Provide administrative support. Solve routine and complex customer problems, directs customers to address specific questions.

• Independent judgment is necessary to plan, prioritize, and organize a diversified workload.

• Communicate regularly with clinical staff and staff within the product/service line to ensure customer and department staff needs are met including, but not limited to, maximizing the department time and utilization.

• Must be able to prioritize and appropriately respond to various scenarios based on level of urgency.

• Surgery schedulers are expected to be able to identify and solve problems effectively.

• Knowledge of insurance authorizations/referrals and have a good command of medical terminology.

• Interact with patients, patients' families, referring physicians and third-party carriers with regard to patient-related issues.

• Obtain pre-authorization and pre-determinations for products and services, as needed. Monitor statuses closely.

• Maintain decorum and professionalism at all times.

• Manage medical records and patient information within HIPPA guidelines.

• Multi-task, have excellent written and verbal communication skills, and be detail oriented.

Qualifications

Job Qualifications:

• High School Diploma or equivalent required, advanced education preferred.

• One (1) year of previous medical office experience preferred with prior experience using an electronic health record.

• Professional interpersonal skills, excellent customer service skills. Ability to problem-solve and facilitate resolution to issues while handling multiple priorities. Ability to be highly organized and multi-task at various work stations and settings, as well as demonstrate an attention to detail.

• Ability to demonstrate the ability to apply knowledge of medical terminology as applicable to the position. Candidates must possess excellent computer and typing skills.

Exerting up to 20-50 pounds of force occasionally, and/or up to 10-25 pounds of force frequently, and/or a negligible up to 10 pounds amount of force often.