Patient Registrar - Family Medicine Residency Center

Pay Range:

The base pay range for this position is

$18.22-$28.35 Hourly

however, base pay offered may vary depending on job-related knowledge, skills, and experience.

Title: Patient Registrar

Department: Consolidated Clinics

Reports to: Clinic Manager

Classification: Hourly

Position Overview:

The Patient Registrar provides high-quality customer service to patients, providers, and staff in a respectful, positive manner. Provides appointment scheduling and registration service for patients. Interviews all incoming patients to obtain patient demographic information and verify insurance eligibility. Supports clinical staff and providers with obtaining patient paperwork and/or patient care, as needed.

Essential Functions:

• Establish and maintain communication and collaboration with colleagues, patients and community members, to promote teamwork and positive patient outcomes.

• Promotes and contributes to a positive work environment, serving others with professional and positive attitude.

• Encourages equitable division of workload.

• Keep current with the changes in professionalism and hospital policy. Ensure completion of regulatory and departmental competencies within the timeframe set by your supervisor.

• Accountable to demonstrate work effectiveness through safe completion of assigned tasks in a timely manner. Uses appropriate delegation to assist in patient care.

• Follow high-reliability practices set by the organization and/or department and report safety concerns.

• Participate in quality improvement projects throughout the organization in order to support a safe work environment. Participate in all assigned meetings and committee assignments.

• Participate in organizational wide New Employee Orientation and successful completion of departmental orientation.

• Arrive to your workstation at your appointed time and be able and ready to perform the work assigned. The expectation is that the employee will be present for all scheduled shifts.

• Performs scheduling, check-in, check-out, and other pertinent organization processes according to procedures and policies. Ensuring accuracy of all data entry of patient data.

• Train, demonstrate, or guide others in the performance of assigned work.

• Portray a high level of professionalism of accountability and reliability, driving organization vision, mission and values.

• Maintain a clean and safe work area and take responsibility for departmental space.

• Performs in-office collection activities; collection of co-pays, writing receipts and balancing end of day deposit.

• Respond to requests from patients, colleagues and external customers as requested, following all organizational policies, and governmental regulations.

Non-Essential Functions:

• Assigned duties and tasks, as needed, to drive towards the vision, fulfill the mission, and abide by the values of the organization.

Required Skills:

• Excellent verbal and written communication skills with colleagues and customers.

• Competent in computer skills including Microsoft Office products.

• Strong typing skills/speed.

• Comfort in answering phones and speaking with customers on the phone.

• Ability to manage time, tasks, and resources appropriately.

• Ability to learn and adapt to new technology.

• Ability to read and write clearly, and understand policies, labels, and written instructions.

Required Education, Licensure, Certifications, & Experience:

• High school diploma or equivalent.

Preferred Education, Certifications, & Experience:

• Experience in a medical setting.

Physical Requirements:

• Sitting: 75%. Standing/Walking: 25%.

• Occasional lifting/carrying of supplies and equipment weighing up to 30 pounds.

• Occasional pushing/pulling of wheelchairs weighing over 200 pounds.

• Occasional climbing of stairs to reach other levels of the building.

• Occasional stooping/kneeling to reach items on low shelves and to get into low cabinets.

• Occasional reaching/handling to complete paperwork.

• Constant use of phones and computers.

• Constant talking/hearing/seeing to interact with patients, staff and visitors.

Environmental Conditions:

• Location: Inside.

• Frequent exposure to noise may cause distraction.

• Minimal risk of injury due to proximity of moving parts on computer printer, fax machine and copier.

• Minimal exposure to biohazardous materials.

• Minimal exposure to drafts.

Travel Requirements:

Preferred ability to travel a 20-mile radius from home department.

Company Perks:

Our employees are our most important asset and that's reflected in our benefits. Pullman Regional is proud to offer a variety of benefits to support employees and their families, including:

• Medical/Vision, Dental, Health Savings Account, and Paid Leave Time

• Employer Paid Life Insurance and Long-Term Disability

• Retirement with Employer Matching Contributions

• Voluntary Benefits that include: Life Insurance, Critical Illness, Accident Insurance, and Short-Term Disability

• Services Discount and EAP Resources

A Few More Important Points:

The job posting highlights the most critical responsibilities and requirements of the job. It is not all-inclusive. There may be additional duties, responsibilities, and qualifications for this job.

Disability Contacts:

Applicants with disabilities who require assistance or accommodation should contact Human Resources at humanresources@pullmanregional.org

Current Pullman Regional Employees:

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