Toledo Hospital has been a staple of the Toledo community for more than 130 years and continues to grow in terms of services and improving the health of their patients. As one of the largest acute-care facilities of the region, the staff of more than 4,800 professional healthcare employees, Toledo Hospital has been named as the Consumer Choice Award winner in their market. Toledo offers its residents an enriched life with a choice of restaurants, outdoor activities, sporting events, and cultural centers. Situated close enough to the Ohio and Michigan border, Toledo residents have their pick of two states worth of activities and festivals.
The Patient Registration Specialist registers patients to receive medical services in a clinic, laboratory, outpatient, inpatient, or emergency services and is clerical in nature. The candidate will be obtaining demographic information, validating insurance, and receiving payment. They typically answer and/or refer questions received from patients, visitors, and staff as appropriate. The patient registration specialist is the first point of contact for patients entering the facility allowing them a special opportunity to use their personalities to serve the patients and the community. An ideal candidate will have great customer service as well as communication skills and the ability to service patients with clarity. This position is crucial in being able to think and respond quickly as lives depend on the actions the registration specialist takes! This is a great position for those who excel and enjoy organization and interaction with people. The registration specialist plays a vital role in the registration process for patients and their families. This position will float to the off sites.
High school diploma or GED.
Type accuracy of 85%.
Experience with a computer database program preferred.
Previous experience in registration, credit/collection or billing, in a healthcare setting is preferred.
Demonstrate the ability to accurately and independently solve problems.
Excellent communication and negotiation skills to interact with patients and guarantors to explain payment and billing policies and persuade patients to settle account balances.
Provide excellent customer service to all customers internally and externally while demonstrating ProMedica's values of compassion, innovation, teamwork, and excellence.
Ability to move about and between workstations.
Effective interpersonal skills.
Input and retrieve information from computer.
ProMedica is a mission-based, not-for-profit integrated healthcare organization headquartered in Toledo, Ohio. It serves communities in 30 states. The organization offers acute and ambulatory care, an insurance company with a dental plan, and post-acute and academic business lines. The organization has more than 70,000 employees, 13 hospitals, 2,700 physicians and advanced practice providers with privileges, 900+ healthcare providers employed by ProMedica Physicians, a health plan, and 450 assisted living facilities, skilled nursing and rehabilitation centers, memory care communities, outpatient rehabilitation clinics, and hospice and home health care agencies. Driven by its Mission to improve your health and well-being, ProMedica has been nationally recognized for its advocacy programs and efforts to address social determinants of health.
Qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, religion, sex, pregnancy, sexual orientation, gender identity or gender expression, age, disability, military or veteran status, height, weight, familial or marital status, or genetics.
Equal Opportunity Employer/Drug-Free Workplace
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