Patient Portal Specialist

Patient Portal Specialist is responsible for supporting our patients in accessing and utitlizing their patient portal. He/she coordinates patient portal inquires and patient set-up as requested. This position requires excellent customer service to customers and PRHC staff. Performs other duties as assigned to help support the Health Information department.

Minimum knowledge, skills, and abilities:

• High School Diploma or GED Equivalent required.

• One or more years of medical record or release of information experience preferred.

• Clerical and customer service experience required.

• Must have strong computer skills with keyboarding, data entry, and office machines.

• Ability to read, write, understand and communicate effectively in English.

• Strong written, oral, and positive communication skills.

• Ability to understand and carry out detailed directions with independence.

• Must demonstrate the critical thinking skills required to complete all aspects of job description.

• Must demonstrate a strong work ethic and responsibility.

• Must demonstrate ability to multi-task and handle a busy workload.