Patient Navigator

JOB PURPOSE

The Patient Navigator connects the Cottage Health community with efficient access to care. The position is responsible for obtaining and indexing futures forms in the Electronic Health Record (EHR), verifying insurance, and communicating directly with clinical staff/offices on pertinent patient information.

Staff are adept at resolving any general inquiries posed by patients and callers. Provides exceptional customer service and demonstrates dedication to the organization's mission, vision and values.

QUALIFICATIONS

All job qualifications listed indicate the minimum level necessary to perform this job proficiently.

LEVEL OF EDUCATION

Minimum:

Preferred: Associate's degree

CERTIFICATIONS, LICENSES, REGISTRATIONS

Minimum:

Preferred: Certified Revenue Cycle Rep or Certified Patient Access Specialist (HBI)

TECHNICAL REQUIREMENTS

Minimum: Basic MS Word, Outlook and Excel skills; 35 wpm keyboard/typing speed

Preferred: MS Office Suite, medical terminology

YEARS OF RELATED WORK EXPERIENCE

Minimum: One (1) year of experience in an office, hospitality, or customer service environment

Preferred: Two (2) years of related work experience in a healthcare environment, with a working knowledge of medical terminology