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Gila Regional Medical Center
Silver City , NM 88062
Posted 2 months ago
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The Patient Liaison is responsible for serving as an intermediary between patients and various GRMC personnel and/or departments. The Patient Liaison works with patients and their families to address concerns or special needs that may arise during their course of treatment within the hospital setting.. S/he assists patients in understanding hospital policies, procedures, and services; directly assists with addressing patient concerns, complaints and grievances; and works closely with patients, families and caregivers to support a patient-centered environment and experience. S/he works with caregivers and specific committees to support continuous quality improvement, and documents activities in compliance with related regulations. The Patient Liaison works directly with various members of the healthcare team, hospital departments, and administration to solve problems that patients & families may have with the goal of facilitating a positive patient experience during their time in the organization. Education & Training Requirements:
Registered Nurse with New Mexico or multi-state license preferred
Minimum Associates Degree, BSN preferred
Work Experience Requirements:
Strong clinical background. Must be familiar with GRMC hospital practices, medical terminology, a variety of patient diagnoses and patient care areas, medical records, different levels of care, billing procedures and community services.
Skills in health information fundamentals including application of basic statistical processes, analysis, data analysis and reporting, use of computer programs to include word processing, spreadsheets for the tracking of occurrences and complaints.
Very good interpersonal communication skills.Must have the ability to remain calm and professional during interactions with patients and caregivers who may be in varying degrees of upset and/or frustration.
Note: Job description available upon request.
All required documents must be presented at time of hire.
EXTERNAL APPLICANT: Employment is contingent upon successful completion of pre-employment drug and alcohol testing.
GRMC is an Equal Opportunity Employer
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