Greenbrook TMS Neurohealth Centers Delray Beach , FL 33447
Posted 1 month ago
Are you compassionate and have excellent communication skills and are passionate about making a difference in people's lives?
Greenbrook TMS is seeking a full-time call center Patient Intake Specialist in Delray Beach offering the opportunity to schedule potential patients with depression and other mental health disorders for breakthrough behavioral health care services. We are seeking an individual who will introduce and educate patients on our treatment options, assisting with their needs, and encouraging callers to book free consultations at their nearest clinic. This position is ideal for motivated, energetic individuals who want a professional and comfortable environment and are passionate about helping others.
This is a full-time (5 days/week) position, and we are seeking someone who has availability to work 12:30-9:00pm at least three (3) of five (5) shifts per week including two (2) required Sunday shifts per month, 9a-5p, (exchanged for a weekday shift).
We offer a competitive pay range of $18/hr. PLUS a monthly incentive and a generous benefits package including 401(k) with company match, paid time off, and medical/dental/vision benefits.
Primary responsibilities are, but not limited to:
Educating callers on our treatments and booking new appointments
Scheduling / Rescheduling patient appointments
Handle over 150 calls a day.
Office administrative tasks such as managing leads and data entry.
Providing information to interested patients.
Pre-screening patients for insurance coverage
Handling inquiry requests online and by phone
Follow up calls to patients and interested parties.
Maintaining a high level of service with each interaction
Above all, always providing care and compassion to our patients.
Minimum Qualifications:
High school diploma, or GED
Minimum 2 years phone and/or customer service experience
Active listening skills
Excellent verbal and written communication in English
Strong computer skills, most notably Microsoft word, Outlook, and CRM experience
Attention to detail
Customer-oriented ability.
Preferred Experience and Qualifications:
Patient scheduling
Knowledge of marketplace insurance payers
Clinical Interviewing
Excellent verbal and written communication in Spanish A PLUS
Ability to connect with people.
Ability to improvise and make quick decisions.
Characteristics of our employees:
Displays a "patient first" mentality
Genuinely caring personality
Self-starter and self-manager
Exemplifies strong work ethic and operates with highest level of integrity in and outside of the office
Acts courteously with all patients, staff, and doctors
Detail oriented
Physically able to sit for many hours at a time (at least 2-hr intervals)
Who we are:
Operating through over 130 Company-operated treatment centers, Greenbrook is a leading provider of Transcranial Magnetic Stimulation (TMS) therapy, an FDA-cleared, non-invasive therapy for the treatment of Major Depressive Disorder and other mental health disorders, in the United States. TMS therapy provides local electromagnetic stimulation to specific brain regions known to be directly associated with mood regulation. Greenbrook has provided more than one million TMS treatments to over 27,000 patients struggling with depression.
Over 16 million Americans are affected by depression. Greenbrook TMS is changing the way that depression is treated, and YOU can be part of making a positive difference in the lives of patients by joining our amazing team!
To learn more about our WHY, click here:
Greenbrook TMS Neurohealth Centers