Patient Intake Specialist (Call Center Operator)

Are you compassionate and have excellent communication skills?

Do you enjoy having a positive impact on peoples lives?

Do you want to work with a company that offers a life-changing products?

Greenbrook TMS is seeking a full-time call center Patient Intake Specialist offering the opportunity to schedule potential patients with depression and other mental health disorders for breakthrough behavioral health care services including Transcranial Magnetic Stimulation (TMS) and esketamine therapy. Greenbrook is seeking an individual who will introduce and educate patients on our treatment options, assisting with their needs, and encouraging callers to book free consultations at their nearest clinic.

Transcranial Magnetic Stimulation (TMS) is a breakthrough technology for treating people who are suffering from depression and anxiety. Greenbrook TMS, the largest TMS and Spravato provider in the US, is looking to hire and train select candidates to fill the full-time role of Patient Intake Specialist in our Delray Beach call center.

This position is ideal for candidates who want a professional and comfortable environment, and are passionate about helping others. This full-time position is for a motivated, energetic individual with strong organizational and multitasking skills.

Greenbrooks call center is open 7 days a week. Our normal business hours are M-F 9a - 9p and Sundays 9a-5p, and we need availability from 9a-9p and 2 Sundays per month from 9a-5p.

*Shifts would be 8-hrs, 5 days per week scheduled in advance. We are looking for someone who is available to work the later shift, 12:30-9:00pm, at least 3 days of the week (5 days is ideal but not required.

We offer a competitive pay range of $18/hr based on education level and prior experience PLUS a monthly incentive and a generous benefits package including 401(k) with company match, paid time off, and medical/dental/vision benefits.

Primary responsibilities are, but not limited to:

• Educating callers on our treatments and booking new appointments

• Scheduling / Rescheduling patient appointments

• Handle over 150 calls a day.

• Office administrative tasks such as managing leads and data entry.

• Providing information to interested patients.

• Pre-screening patients for insurance coverage

• Handling inquiry requests online and by phone

• Follow up calls to patients and interested parties.

• Maintaining a high level of service with each interaction

• Above all, always providing care and compassion to our patients.

Minimum Qualifications:

• High school diploma, or GED

• Minimum 2 years phone and/or customer service experience

• Active listening skills

• Excellent verbal and written communication in English

• Strong computer skills, most notably Microsoft word, Outlook, and CRM experience

• Attention to detail

• Customer-oriented ability.

Preferred Experience and Qualifications:

• Patient scheduling

• Knowledge of marketplace insurance payers

• Clinical Interviewing

• Excellent verbal and written communication in Spanish A PLUS

• Ability to connect with people.

• Ability to improvise and make quick decisions.

Characteristics of our employees:

• Displays a "patient first" mentality

• Genuinely caring personality

• Self-starter and self-manager

• Exemplifies strong work ethic and operates with highest level of integrity in and outside of the office

• Acts courteously with all patients, staff, and doctors

• Detail oriented

• Physically able to sit for many hours at a time (at least 2-hr intervals)

Who we are:

Operating through over 130 Company-operated treatment centers, Greenbrook is a leading provider of Transcranial Magnetic Stimulation (TMS) therapy, an FDA-cleared, non-invasive therapy for the treatment of Major Depressive Disorder and other mental health disorders, in the United States. TMS therapy provides local electromagnetic stimulation to specific brain regions known to be directly associated with mood regulation. Greenbrook has provided more than one million TMS treatments to over 27,000 patients struggling with depression.

Over 16 million Americans are affected by depression. Greenbrook TMS is changing the way that depression is treated, and YOU can be part of making a positive difference in the lives of patients by joining our amazing team!

To learn more about our WHY, click here: