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Patient Information Specialist/ Call Center/Full Time

Expired Job

Lafayette General Health Lafayette , LA 70593

Posted 4 months ago

Description

SUMMARY:

The successful candidate will have direct face-to-face customer contact and telephone interaction with their customers. The position will consist of a multitude of duties involving those of a clerical nature, customer service oriented duties, and the registration and scheduling of patients.

SUPERVISORY RESPONSIBILITIES:

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Prioritizes telephone calls to efficiently meet caller's needs.

  • Demonstrates appropriate judgment and decision-making skills when setting priorities.

  • Remains calm and effective when communicating with customers.

  • Demonstrates highly developed interpersonal and communication skills to effectively communicate and collaborate with physicians and all entities of LGMC.

  • Registers customers in a prompt, efficient and courteous manner in One-Call and PM OFFICE applications.

  • Interacts with Physician / Physician office staff and / or Payer to meet the appropriate requirements for pre-admission certification and pre-approval.

  • Refers all known cases of high recidivism to the Utilization Reviewer for follow-up.

  • Assures that insurance and demographics are verified on all encounters.

  • Accurately enters and schedules procedures according to physician orders.

  • Receives / maintains accurate initial and updated customer information where appropriate.

  • Ensures all customer feedback is routed accurately for appropriate follow-up.

  • Communicates pertinent information regarding customers to the appropriate departments, including Case Management, Utilization Management, Patient Accounts, and receiving departments, when appropriate.

  • Where appropriate insures that patients know of their financial responsibility before accessing LGMC.

  • Creates the patient packet for next day work and ensures all patients that are

  • Pre-registered have a packet with orders attached. If orders are not received at time of pre-registration, initiates a call to the ordering physician office.

  • May function primarily in the registration role, insurance verification role, scheduler role, or pre-registration role, providing leadership as required.

  • Seeks guidance and directions as necessary in the performance of all work duties.

  • Is able to perform job duties in all work areas of Patient Access including: Frontline Access, Insurance Verification, Pre-Registration, and Scheduling.

  • Is able to demonstrate 5-STAR customer service even under adverse conditions.

  • Is able to follow the LGMC Attendance Policy and keep absence to a minimum.

  • Clock's in and out each shift accurately.

  • Is able to work independently and efficiently to meet the demands of our customer population.

  • Is responsible for all other duties not listed in this job description.

Minimum Requirements

EDUCATION/TRAINING/EXPERIENCE:

  • High School Degree or GED required. College or technical education preferred.

  • 2 or more years work experience in a medical setting.

  • 2 or more years experience in a pc-based system and mainframe based system.

  • Excellent customer service skills including communication skills and interpersonal skills.

  • Able to handle multi-tasking in various duties while maintaining productivity.

  • Must be professional at all times and able to remain calm in adverse situation.

  • Working Knowledge of Windows required.

EQUIPMENT OPERATED:

  • Computer

  • Various types of medical instruments & equipment

PHYSICAL DEMANDS AND WORKING CONDITIONS:

  • Medium Work as defined by the U.S. Department of Labor constitutes a maximum lift of 21-50 pounds on occasion and/or a maximum lift of 11-25 pounds on a frequent basis

  • May be required to assist in the turning, lifting, or moving patients as well as

walking about from patients' rooms, as well as to and from various hospital areas

Lafayette General Health (LGH) is a healthcare system striving to build a regional healthcare network that delivers excellence in care and outcomes. Join us as we Restore, Maintain, and Improve the Health of our Community!


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Patient Information Specialist/ Call Center/Full Time

Expired Job

Lafayette General Health