Patient Guest Services Assistant I

Join Cleveland Clinic Mercy Hospital and experience world-class healthcare at its best. Mercy Hospital provides state-of-the-art healthcare to all its patients. Officially becoming a full member of the Cleveland Clinic Health System in 2021, Mercy Hospital offers a wide variety of medical specialties to the communities in and around Stark County. Here, you will work alongside passionate and dedicated caregivers, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world. As a Patient Guest Services Assistant, you will provide customer service by providing directions to patient rooms or other areas of the hospital, serve as local resource to visitors and ensure a safe environment for patients, guests and caregivers. The ideal future caregiver is someone who: • Thrives in a team environment. • Has excellent interpersonal, customer service and problem-solving skills. • Acts in a professional, friendly and helpful manner. • Enjoys helping others. At Cleveland Clinic, we know what matters most. That's why we treat our caregivers as if they are our own family, and we are always creating ways to be there for you. Here, you'll find that we offer: resources to learn and grow, a fulfilling career for everyone, and comprehensive benefits that invest in your health, your physical and mental well-being and your future. When you join Cleveland Clinic, you'll be part of a supportive caregiver family that will be united in shared values and purpose to fulfill our promise of being the best place to receive care and the best place to work in healthcare.

Responsibilities:

• Meets, greets and assists patients, guests and colleagues by providing directions, obtaining wheelchairs and providing minimal transport.

• Accesses patient information to confirm appointment times, appointment locations and room numbers.

• May provide some concierge services to assist patients and guests with accessing Internet information (driving directions, restaurants, shopping and amenities) in the hospital and within the community.

• Corrects and/or reports safety, maintenance and cleaning needs.

• Responds to Code Blue and Code Red emergencies with appropriate equipment.

• Coordinates patient needs with other departments.

• Other duties as assigned.

Education:

• High School Diploma or GED required.

Certifications:

• None required.

Complexity of Work:

• Requires excellent verbal communication skills and an ability to function with empathy, friendliness and professionalism when interacting with patients and guests.

• Ability to exercise judgment to accurately triage inquiries.

• Ability to work independently and as a team.

• Basic computer skills: Epic, outlook and other internal systems.

Work Experience:

• Minimum two years experience in a customer service role with at least one year providing face-to-face customer service.

Physical Requirements:

• Normal or corrected vision, hearing and speech.

Personal Protective Equipment:

• Follows standard precautions using personal protective equipment as required.

Salaries [which may be] shown on independent job search websites reflect various market averages and do not represent information obtained directly from The Cleveland Clinic. Because we value each individual candidate, we invite and encourage each candidate to discuss salary/hourly specifics during the application and hiring process.