Patient Flow Manager

Compass Group USA Inc Chicago , IL 60602

Posted 6 months ago

Crothall Healthcareis a Compass One Company that provides specialized, high-quality, innovative, and responsive support services exclusively to the healthcare industry. Crothall serves many of the Top 100 Hospitals among their 1200 healthcare clients and across the nation in 39 states. Crothall has earned a spot on the Top 100 Best Places to Work in Healthcare in 2013, 2014, and 2015, and a Becker's Healthcare Top Places to Work in 2016. Our core services include: Environmental Services, Patient Transport, Laundry & Linen, Facilities Management, Healthcare Technology Solutions, and Ambulatory Services. For more information, go

Job Summary

Job Summary:

Working as the Patient Flow Manager, you will be responsible for the effective leadership of a team of Patient Flow Coordinators and Transporters within a hospital setting.

Key Responsibilities:

  • Exhibits the ability to understand and apply knowledge of basic patient transport concepts, infection control practices, and proper body mechanics

  • Understands and is able to determine, explain, and develop dispatcher logic and transporter activities; monitors and supervises dispatcher activity

  • Assists in coordination of Patient Transportation activities and services with other departments; develops service agreements as appropriate

  • Ensures compliance with all regulatory agencies including but not limited to Federal, State, JCAHO, OSHA, and CDC

  • Orients, trains, and develops all levels of personnel such as; dispatchers, trainers, transporters, couriers, drivers, and elevator operators

  • Maintains a teamwork environment of highly motivated associates

  • Assists unit director in achieving financial objectives; ensures department operates within budget; assists controlling departmental expenses

Preferred Qualifications:

  • Two-year college degree or equal-related experience preferred; high school diploma/GED required

  • Management experience in hospital environment and/or patient transportation highly desired

  • Effective organizational and time management skills

  • Analytical ability to interpret statistical data and to distinguish trends and other factors that impact operational activity

  • Excellent judgment skills for problem solving of performance of associates', the coordination of hospital activities, and enforcement of policies in stressful situations

  • Excellent interpersonal skills necessary; ability to interact with a wide range of staff and hospital personnel in a professional manner; customer service skills must be strong, genuine and noticeable

  • Effective verbal, listening and written communication skills

  • Basic computer skills utilizing a Windows-based Operating System: ability to troubleshoot system problems related to computer or software systems and initiate internal or external resolution to system issues

  • Must be open to working a varied/flexible schedule

Apply to Crothall today!

Crothall is a member of Compass Group USA

Click here to Learn More about the Compass Story

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Req ID:267202

Compass One



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Patient Flow Manager

Compass Group USA Inc