Patient Flow Coordinator

Qualified applicants must reside in the Cleveland, OH area Shift: 10:00pm - 6:30am Part Time

Join the Cleveland Clinic team, where you will work alongside passionate caregivers and provide patient-first healthcare. Cleveland Clinic is recognized as one of the top hospitals in the nation. At Cleveland Clinic, you will work alongside passionate and dedicated caregivers, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world.

As a Patient Flow Coordinator, you will work together to optimize patient flow to maximize enterprise capacity and support all inpatient patient placement activities for an assigned area and location.

The ideal future caregiver is someone who:

• Is proficient in medical terminology.

• Effectively multi-tasks.

• Demonstrates a strong work ethic.

• Has excellent critical thinking skills.

This is a remote opportunity that will allow you to gain the experience and skills needed to advance to a Work Leader role or cross train within Transfer Center areas.

At Cleveland Clinic, we know what matters most. That's why we treat our caregivers as if they are our own family, and we are always creating ways to be there for you. Here, you'll find that we offer: resources to learn and grow, a fulfilling career for everyone, and comprehensive benefits that invest in your health, your physical and mental well-being and your future. When you join Cleveland Clinic, you'll be part of a supportive caregiver family that will be united in shared values and purpose to fulfill our promise of being the best place to receive care and the best place to work in healthcare.

Responsibilities:

• Actively participates in the maintenance of 24/7 daily systems to maximize patient flow and optimize bed capacity across the enterprise.

• Supports centralized communications between referring and accepting provider services for patients that will be admitted as a Direct admit from home or office.

• Manages Bed Planning section within EPIC to monitor current and future admissions and discharges to determine impact on patient flow, resources and enterprise capacity.

• Communicates and collaborates with Access Nurse, Hospital Transfer Flow Coordinators, and Nursing Operations Managers in triage, prioritization and all bed assignment activities associated with accurate patient transfer and placement needs.

• Collaborates with nursing and other ancillary departments to maximize day-to-day patient and bed flow management.

• This includes, but is not limited to, preparing for and leading bed meetings, monitoring, interacting with, and ensuring accuracy of electronic patient placement systems data, providing backup for patient placement discussions and decisions across the enterprise.

• Utilizes standardized patient placement processes across all areas of responsibility.

• Assigns beds for all patients according to diagnosis and/or specific needs.

• Communicates hospital census information.

• Corrects reported census errors and act as a resource to ensure accurate census and patient charges.

• Follows HIPPA privacy regulations and Patient Bill of Rights and act as a resource for others in the organization.

• Oversees emergency and electronic back-up methods and procedures to support patient flow.

• Provides feedback to the supervisors related to process delays.

• Meets regularly with Transfer Center team members to discuss, problem-solve, and develop mitigation strategies related to improvement of patient flow.

• Actively engages in daily implementation of strategic goals as they relate to capacity management, patient flow and department development.

• Interprets and supports policies, procedures and safety standards to facilitate daily operations.

• Develops and promotes long term relationships with referring facilities.

• Other duties as assigned.

Education:

• High School Diploma or equivalent required.

• Knowledge of medical terminology required.

Complexity of Work:

• Excellent communication and organizational skills are essential in order to successfully communicate with a diverse population and workforce.

• Ability to handle multiple tasks.

• Demonstrated independent thinking and problem-solving skills.

Work Experience:

• Minimum 2 years extensive customer service/health care experience such as patient registration, appointment scheduling or other related experience required.

• Previous experience in a hospital admission or patient flow setting highly preferred.

• Strong customer service skills.

• Working knowledge of computerized hospital admission/bed management system or other related office functions preferred.

• Computer experience in Microsoft Word, Excel and EPIC preferred.

• Minimum typing speed of 35 WPM preferred.

Physical Requirements:

• Requires sitting for long periods of time, multitasking, manual dexterity to operate computers and normal or corrected vision.

• Requires working under stressful and emergency situations with the ability to maintain composure in any situation in order to provide superior customer service and ensure proper patient safety and placement.

• Must be able to perform multiple functions simultaneously without supervision and learn new practices promptly.

Personal Protective Equipment:

• Follows standard precautions using personal protective equipment as required.

Pay Range

Minimum hourly: $16.47

Maximum hourly: $23.61

The pay range displayed on this job posting reflects the anticipated range for new hires. While the pay range is displayed as an hourly rate, Cleveland Clinic recruiters will clarify whether the compensation is hourly or salary. A successful candidate's actual compensation will be determined after taking factors into consideration such as the candidate's work history, experience, skill set, and education. This is not inclusive of the value of Cleveland Clinic's benefits package, which includes among other benefits, healthcare/dental/vision and retirement.