Patient Flow Coordinator (2Nd & 3Rd Shift)

Job Description

ECU Health

About ECU Health Medical Center

ECU Health Medical Center, one of four academic medical centers in North Carolina, is the 974-bed flagship hospital for ECU Health and serves as the primary teaching hospital for The Brody School of Medicine at East Carolina University. ECU Health Medical Center has achieved Magnet designation twice and provides acute and intermediate care, rehabilitation and outpatient health services to a 29-county region that is home to more than 1.4 million people.

Position Summary

• Coordinates appropriate room assignments and carries out processes related to bed placement for all bed requests from all areas including ED, OR/PACU, unit transfers, direct admits from local physician offices and regional transfers across ECU Health.

• Prioritizes patient movement based on highest census areas in collaboration with the Patient Placement Facilitator and House Supervisors, and responds to dynamic patient flow situations.

• Anticipates future bed needs and bed availability by monitoring requesting area volume, the ED track board, OR/PACU surgical requests, regional referrals and outpatient services.

• Communicates with nursing/operational leadership and escalates situations affecting patient movements to Patient Placement Facilitator and House Supervisor, as necessary. Prioritizes jobs for EVS to ensure bed movements progress successfully.

Responsibilities

• Ability to work effectively in a dynamic environment while managing multiple competing priorities. Demonstrates commitment to excellent customer service. Demonstrates proficiency and competence of key operations systems including, but not limited to, EPIC.

• Performs bed placement functions for inpatients, emergency department patients, direct admissions and transfers in order to ensure that patients are placed in the most appropriate bed, customer satisfaction and quality patient care.

• Receives and processes phone calls from the full range of internal and external admission points including the emergency department, OR and inpatient, as well as outpatient, units.

• Provides bed status updates and alerts ECU Health Transfer Center staff when bed for regional patients or direct admission is identified.

• Creates bed planning notes as needed, including urgent admits from clinics, home, and other facilities.

Minimum Requirements

• High School or equivalent is required.
• 1 year to 3 years in a hospital setting

Other Information

• Shift: 2nd and 3rd shift. (3pm to 11pm and 11pm to 7am)

General Statement

It is the goal of ECU Health and its entities to employ the most qualified individual who best matches the requirements for the vacant position.

Offers of employment are subject to successful completion of all pre-employment screenings, which may include an occupational health screening, criminal record check, education, reference, and licensure verification.

We value diversity and are proud to be an equal opportunity employer. Decisions of employment are made based on business needs, job requirements and applicant's qualifications without regard to race, color, religion, gender, national origin, disability status, protected veteran status, genetic information and testing, family and medical leave, sexual orientation, gender identity or expression or any other status protected by law. We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer, or against any individuals who assist or participate in the investigation of any complaint.

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