Patient Financial Services Representative III - Collector
Requisition #: 183799
Location: Johns Hopkins All Children's Hospital, St. Petersburg, FL
Work Shift: Day Shift
Work Week: Full Time (40 hours)
Weekend Work Required: No
Date Posted: March 28, 2019
Johns Hopkins Health System employs more than 20,000 people annually. When joining the Johns Hopkins Health System, you became part of a diverse organization dedicated to its patients, their families, and the community we serve, as well as to our employees. Career opportunities are available in academic and community hospital settings, home care services, physician practices, international affiliate locations and in the health insurance industry. Great careers continually advance here.
At All Children's Hospital Johns Hopkins Medicine, we offer first-class pediatric care, along with the best lifestyle anyone could imagine. In the heart of Tampa Bay, our main campus and state-of-the-art facility is located in downtown St. Petersburg, Florida and just minutes from restaurants, beautiful beaches, sports arenas and a multitude of family activities.
Responsible for a variety of roles, including but not limited to customer service, claim processing, and cash posting. The purpose of this position is to assist with all facets of the hospital billing process to meet deadlines and to be timely in reducing unbilled inventory, accounts receivable, cash posting, and account inquiries.
Handles assigned business office related functions of comprehensive, high complexity; including high level problem solving, in a timely and efficient manner to ensure individual, departmental and organizational quality and productivity goals are met
Takes appropriate action on matters and/or escalates to designated party for timely resolution; continues follow-up as appropriate matter is resolved
Performs data entry functions consistent with department requirements to ensure individual and departmental goals are met
Reviews assigned work to validate and reconcile accuracy to ensure quality and integrity of information handled
Advanced root-cause research and problem solving of information for proper resolution within designated timeframes to complete assigned responsibilities and/or improve processes
Effectively plans daily workload to ensure maximum productivity consistent with individual and departmental requirements
Supports training of assigned staff, serves as a mentor to PFS I and PFS II
Participates and supports assigned tasks for projects and may be asked to do independent projects to meet departmental needs and support goal achievement
High School Diploma/GED
At least four years of relevant work experience with advanced understanding of medical, billing and coding terminology for physician and/or hospital facility
Comprehensive knowledge physicians and/or hospital facility insurance and self-pay accounts receivable with contract reimbursement and/or denials management and/or claims appeals and/or claims follow-up and/or refunds and credit balance review and processing experience.
Ability to read, write, speak and understand English
Advanced computer skills, working in multiple systems and proficient in Microsoft Office applications
Johns Hopkins Health System and its affiliates are drug-free workplace employers.
Johns Hopkins Medicine