Patient Financial Services Generalist - Revo Health

The Patient Financial Services Generalist is an entry-level position that provides administrative support to the Billing and Reimbursement departments.

This is a full-time position working M-F from 8:00 am

• 4:30 pm out of our Bloomington Corporate Office.

Revo Health is a professional services company that partners with multiple healthcare groups to deliver exceptional patient care. This position will be employed by Revo Health, working closely with Infinite Health Collaborative (i-Health) and its operating divisions. We have a comprehensive Medical, Dental & Vision Plan, Maternity Bundle, 401K with Profit Sharing, Tuition Reimbursement, Gym & Car Rental Discounts and more.

Essential Functions:

• Ensure professional communication over the phone, via email, or other written documentation and respond to all inquiries

• Maintain a working knowledge of health care plan requirements and health plan networks

• Review and work any credit balances to determine if patient and/or insurance company refund is applicable

• Scan and fax documents for the Billing and Reimbursement departments

• Process and distribute incoming and outgoing mail

• Additional functions may include:

• Make outbound phone calls to patients as follow up to unpaid, denied, or rejected billing claims and document according to current policy

• Retrieve and distribute medical records as requested

• Insurance and patient payment processing

• Patient account review to ensure accurate payment posting

• Any and all other duties as assigned

Education and Experience Requirements:

• High School diploma/GED or equivalent

• Administrative experience preferred

• Accounting and/or cash drawer balancing experience preferred

Essential Requirements:

Ability to:

• Comply with company policies, procedures, practices and business ethics guidelines.

• Complete job required training.

• Comply with all applicable laws and regulations, (e.g. HIPAA, Stark, OSHA, employment laws, etc.)

• Demonstrate prompt and reliable attendance

• Work in the office during business hours

• Travel independently throughout the office (which may include movement from floor to floor); frequent bending, lifting, standing, stooping or sitting for long periods of time may be required

• Work at an efficient and productive pace, handle interruptions appropriately and meet deadlines

• Communicate and interact in a respectful and professional manner

• Prioritize workload while being flexible to meet the expectations of the daily operations

• Apply principles of logical thinking to define problems, establish facts, and draw valid conclusions

• Understand and execute a variety of instructions

• Effectively operate equipment and communicate on and operate the phone system

• Work independently with minimal supervision

• Travel to other work locations, if required

Performance Expectations

• Revo Health's Core Values:

• Integrity

• Do the right thing and take responsibility for what you do and say

• Service

• Consistently contribute to deliver an exceptional experience

• Quality

• Act with high purpose, committed effort, and skillful execution to exceed expectations

• Innovation

• Identify progressive solutions that improve service, teamwork, efficiency, and/or effectiveness

• Teamwork

• Be a part of the whole; support each other positively

Environmental Conditions:

• Office setting

Notes

• Revo Health is an Equal Opportunity/Affirmative Action Employer and will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990 and the ADA Amendments Act of 2008.

• This position description will be reviewed periodically as duties and responsibilities change. Essential and Additional Job Functions are subject to modification.