Patient Financial Navigator

Overview

The team member's Number One job responsibility is to deliver the most remarkable patient experience, in every dimension, every time, and understands how to contribute to the health system's vision of achieving that commitment to patients and families. At Novant Health, people are our business.

We treat each other with respect and compassion. We embrace the differences in our strengths while fostering an environment of inclusion, empowerment, inspiration and courage. The team member will use Novant Health's First Do No Harm (NHFDNH) safety behaviors/error prevention tools and high reliability strategies as appropriate to ensure a safe, remarkable patient experience.

The Financial Advocate is responsible for resolving billing and insurance concerns for all acute care centers, ambulatory surgical centers, and clinics. Responsible for the review of the patient financial information and the communication with the patient, and/or responsible party, of any third party reimbursement coverage and/or the portion due from the patient for healthcare services.

Counselor will complete a social and financial assessment and appropriately refer patients who have no insurance coverage or qualify for financial assistance to a medical eligibility agency for potential assistance through Federal, State, or local healthcare programs. Responsible for the collection of payment or setting up payment plans prior to services being rendered, at time of admission, or during the discharge process.

Qualifications

Education: High School or GED required.

Experience: Minimum 3 years related in registration, insurance verification, financial counseling, and/or patient accounting required. Minimum 1 year experience in hospital or healthcare setting

required.

Licensure/Certification: Notary Public Certification within 6 months of hire required.

Additional Skills/Requirements (required) • Personality traits of patience, empathy and compassion. Excellent written and verbal communication skills required.

Ability to speak clearly and concisely with a pleasant telephone voice. Must be able to function in a fast paced environment. Willing to work and contribute in a team environment.

Ability to balance and prioritize multiple tasks. Ability to work under pressure and in collaboration with a variety of individuals in various positions. Flexible to change.

Listens effectively. Ability to navigate a computer while on telephone. Demonstrates advanced knowledge of Billing/Finance processes, practices and concepts, registration, insurance verification and benefits, managed care and government payors.

Basic accounting. Knowledge of Medical terminology and/or Medical claims. Demonstrates ability in customer service problem resolution and relationship building.

Must type 40 wpm minimum. Excellent analytical skills. Expected to become proficient in epic and legacy practice management systems with successful completion of all related competencies. Ability to drive/travel to multiple facilities/locations as needed.

Additional Skills/Requirements (preferred) • Thorough knowledge of Federal and State laws as they apply to charity care, agency assistance, and debt collection preferred. EPIC software experience.

Responsibilities

It is the responsibility of every Novant Health team member to deliver the most remarkable patient experience in every dimension, every time.

• Our team members are part of an environment that fosters team work, team member engagement and community involvement.

• The successful team member has a commitment to leveraging diversity and inclusion in support of quality care.

• All Novant Health team members are responsible for fostering a safe patient environment driven by the principles of "First Do No Harm".