Patient Financial Navigator

Summary

• Best in Class Work Environment

• 5x Modern Healthcare Best Places to work

• America's Greatest Workplaces 2023 - Newsweek

• Best Employers for New Grads 2023- Forbes

• Greatest Workplace for Women 2023 - Newsweek

• Benefits

• Robust, fully customizable benefits package including Medical/Vision/Dental and more!

• No cost eCare visits

• Employer-provided mental health services for employees and eligible family members

• Retirement with employer match up to 5%

• Tuition discounts and reimbursement available for continuing your education

• CoxHealth Fitness Center and Child Care discounts

• Job Summary

• The Patient Financial Navigator (PFN) assists patients and/or families in accessing a variety of financial resources by evaluating the financial situation of uninsured or under-insured patients in accordance with regulatory compliance while maintaining patient confidentiality and dignity. The Patient Financial Navigator determines eligibility for financial assistance or any available payer/assistance source and provides necessary assistance to enroll in available government programs or other assistance. The PFN answers questions of patients and family members regarding their insurance, verifying insurance coverage and eligibility, provides estimates of financial responsibility. The PFN liaisons with Patient Financial Services and the Care Management team to ensure maximum cash flow and reimbursement for the hospitals and acts as an advocate for the patient in resolving patient liability.

• Job Requirements

• Education

• Required: High school diploma or equivalent

• Preferred: One year of advanced education or special training

• Experience

• Required: 1-2 years customer service experience, preferably in healthcare or insurance industry

• Skills

• Excellent verbal and written communication skills

• Must demonstrate the ability to utilize skills to inspire teamwork, quality, accountability, and ownership among the team

• Able to work effectively independently and collaboratively with a team

• Self-starter

• Critical thinking skills required

• Proficient in using computers and computer systems including Microsoft Word and Excel

• Ability to multi-task and have attention to detail

• Familiar with the insurance industry and collection process

• Licensure/Certification/Registration

• Required: Within 90 Days of hire, employee must obtain their Certified Application Counselor (CAC)

• Certified Healthcare Access Associate (CHAA) preferred