Coxhealth Springfield , MO 65802
Posted 3 weeks ago
Summary
Best in Class Work Environment
5x Modern Healthcare Best Places to work
America's Greatest Workplaces 2023 - Newsweek
Best Employers for New Grads 2023- Forbes
Greatest Workplace for Women 2023 - Newsweek
Benefits
Robust, fully customizable benefits package including Medical/Vision/Dental and more!
No cost eCare visits
Employer-provided mental health services for employees and eligible family members
Retirement with employer match up to 5%
Tuition discounts and reimbursement available for continuing your education
CoxHealth Fitness Center and Child Care discounts
Job Summary
The Patient Financial Navigator (PFN) assists patients and/or families in accessing a variety of financial resources by evaluating the financial situation of uninsured or under-insured patients in accordance with regulatory compliance while maintaining patient confidentiality and dignity. The Patient Financial Navigator determines eligibility for financial assistance or any available payer/assistance source and provides necessary assistance to enroll in available government programs or other assistance. The PFN answers questions of patients and family members regarding their insurance, verifying insurance coverage and eligibility, provides estimates of financial responsibility. The PFN liaisons with Patient Financial Services and the Care Management team to ensure maximum cash flow and reimbursement for the hospitals and acts as an advocate for the patient in resolving patient liability.
Job Requirements
Education
Required: High school diploma or equivalent
Preferred: One year of advanced education or special training
Experience
Required: 1-2 years customer service experience, preferably in healthcare or insurance industry
Skills
Excellent verbal and written communication skills
Must demonstrate the ability to utilize skills to inspire teamwork, quality, accountability, and ownership among the team
Able to work effectively independently and collaboratively with a team
Self-starter
Critical thinking skills required
Proficient in using computers and computer systems including Microsoft Word and Excel
Ability to multi-task and have attention to detail
Familiar with the insurance industry and collection process
Licensure/Certification/Registration
Required: Within 90 Days of hire, employee must obtain their Certified Application Counselor (CAC)
Certified Healthcare Access Associate (CHAA) preferred
Coxhealth