Patient Financial Navigator Advisor

About Us

At Cooper University Health Care, our commitment to providing extraordinary health care begins with our team. Our extraordinary professionals are continuously discovering clinical innovations and enhanced access to the most up-to-date facilities, equipment, technologies and research protocols. We have a commitment to our employees by providing competitive rates and compensation, a comprehensive employee benefits programs, attractive working conditions, and the chance to build and explore a career opportunity by offering professional development.

Discover why Cooper University Health Care is the employer of choice in South Jersey.

Short Description

The Patient Financial Navigation Advisor (PFNA) acts as the patient's liaison from physician order through complete billing cycle.

The PFNA will complete a comprehensive analysis of patient's health insurance to include verification of benefits, prior authorization status and patient's out of pocket liability.

PFNA will educate and provide patient with a clearly defined estimate of the patient's financial responsibility for all services, including office visits, testing, diagnostic studies, surgeries and procedures via phone, written correspondence and MyChart communication.

PFNA will collect or provide payment arrangements in accordance with policies and procedures

Experience Required

Minimum 3 years of experience in healthcare revenue cycle registration, health insurance, patient financial responsibility and point of service collections, working specifically with health insurance plans.

Proficiency in working with payer on-line portals, as well as NaviNet, Passport or other third party eligibility systems required.

Intermediate knowledge of Medical Terminology, Health Insurance Plans and Patient Out-of-Pocket financial responsibility.

Experience with EPIC system preferred.

Proven ability to effectively interact with and provide service excellence to patients, clinicians, physicians and administrators.

Education Requirements

High School Diploma required. Associates degree or equivalent experience preferred

Special Requirements

Detail oriented with the ability to multi-task using multiple information systems.

Excellent time management, organizational and oral/written communication skills.

Proficiency in use of MS Office Word and Excel.

Demonstrated skills in customer service, with ability to project Cooper values to patients, internal customers and providers.