Patient Financial Counselor

Schedule: Monday - Friday 10am-6:30pm

Do you want to join an organization that invests in you as a Patient Financial Counselor? At Johnston Willis Hospital, you come first. HCA Healthcare has committed up to $300 million in programs to support our incredible team members over the course of three years.

Benefits

Johnston Willis Hospital, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.

• Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.

• Free counseling services and resources for emotional, physical and financial wellbeing

• 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)

• Employee Stock Purchase Plan with 10% off HCA Healthcare stock

• Family support through fertility and family building benefits with Progyny and adoption assistance.

• Referral services for child, elder and pet care, home and auto repair, event planning and more

• Consumer discounts through Abenity and Consumer Discounts

• Retirement readiness, rollover assistance services and preferred banking partnerships

• Education assistance (tuition, student loan, certification support, dependent scholarships)

• Colleague recognition program

• Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)

• Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.

Learn more about Employee Benefits

Note: Eligibility for benefits may vary by location.

You contribute to our success. Every role has an impact on our patients' lives and you have the opportunity to make a difference. We are looking for a dedicated Patient Financial Counselor like you to be a part of our team.

Job Summary and Qualifications

As a Financial Counselor, you will be responsible for reviewing the Financial Clearance Worklist daily and visiting in-house patients; collecting estimated patient liability amounts; explaining all financial information, responsibilities and working closely with outside agencies to ensure patient's financial coverage.

What you will do in this role:

• Follow AIDET guidelines in all interactions with the patient

• Demonstrates excellent customer service

• In conjunction with the Medicaid Eligibility Staff visit all uninsured patients in-house

• Provide estimates to patients and/or physicians as requested

• Generate insurance verification and precertification reports daily and follow up with case management and insurance verification departments as appropriate

• Follows all guidelines set forth in the Cash Handling policy.

• Utilizes eligibility systems, on-line websites or phone calls to determine insurance benefits and precertification requirements

• Assist patients with payment arrangements and in co-ordination with the Medicaid Eligibility Staff assists patient with financial applications

• Contact patient employer, if necessary, for verification of employment, premium status, babies being added to policies.

• Escalates any concerns as needed to Patient Access Manager/Supervisor

• Enter pertinent insurance information into the HIS system (i.e. Meditech)

• Enters appropriate notes for all patient encounters

• Maintain professional image and implement excellent customer service to customers

• Complete financial analysis and collect estimated patient liabilities

• Follow up with patients for necessary signatures if they were incomplete at time of hospitalization

What qualifications you will need:

• High school diploma or GED preferred

• 1 year of related experience required.

• Proficiency in Microsoft Office applications.

Parallon provides full-service revenue cycle management, or total patient account resolution, for HCA Healthcare. Our services include scheduling, registration, insurance verification, hospital billing, revenue integrity, collections, payment compliance, credentialing, health information management, customer service, payroll and physician billing. We also provide full-service revenue cycle management as well as targeted solutions, such as Medicaid Eligibility, for external clients across the country. Parallon has over 17,000 colleagues, and serves close to 1,000 hospitals and 3,000 physician practices, all making an impact on patients, providers and their communities.

HCA Healthcare has been recognized as one of the World's Most Ethical Companies by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

"Good people beget good people."- Dr. Thomas Frist, Sr.

HCA Healthcare Co-Founder

We are a family 270,000 dedicated professionals! Our Talent Acquisition team is reviewing applications for our Patient Financial Counselor opening. Qualified candidates will be contacted for interviews. Submit your resume today to join our community of caring!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

PAR-AFHP