Responsible for self-pay collections when the patient is uninsured or there is a residual patient balance after insurance, making financial arrangements and informing patients of all coverage options, such as Medicaid or charity care. Ensures reimbursement to Air Methods from patients or other responsible parties and assist patients in understanding their healthcare insurance coverage and any patient liability. Make final determinations on collectability and balances.
Essential Functions and Responsibilities include the following:
Manage all incoming/outgoing calls from/to patients/guarantors, insurance companies, and attorneys. Transfer calls to the appropriate department, if necessary.
Thoroughly review, document, and resolve all customer communications.
Provide information to customers about coverage options and payment options.
Other Duties as assigned
Additional Job Requirements
Regular scheduled attendance
Indicate the percentage of time spent traveling: 0%
Subject to applicable laws and Air Method's policies, regular attendance is an essential function of the position. All employees must follow Air Methods' employment practices and policies.
This position has no supervisory responsibilities.
To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. In accordance with applicable laws, Air Methods will provide reasonable accommodations that do not create an undue burden so disabled employees may perform the essential functions of the position.
Education & Experience
High school diploma or general education degree (GED); and one to two years' related experience and/or training; or equivalent combination of education and experience.
1 year experience in healthcare billing/collections field with knowledge of Medicaid and Medicare programs and commercial insurances preferred
1 year experience in financial debt counseling
Previous Dialer experience preferred
Excellent written and verbal communication skills
Provide excellent customer service to include compassion and empathy while focusing on account resolution.
Excellent problem-solving and analytical skills
Advanced customer service and phone skills
Ability to multi-task efficiently, works in a fast paced environment on multiple projects, and has a strong attention for detail
Bilingual in English and Spanish preferred
Certificates, Licenses, Registrations
Air Methods is an EEO/AA employer. Qualified applicants will receive consideration for employment without r