Patient & Family Relations/Data Spec

Multicare Health System Tacoma , WA 98402

Posted 2 months ago



Patient & Family Relations/Data Spec

Job Number: 77618


Tacoma, WA

Job Category: Quality Management

Employment Type: Full-Time Regular

MultiCare Entity: MultiCare Health System

FTE: 1

Specialty: Not Applicable

Department: Quality Management

Shift: Day

Work Schedule: Monday - Friday

The reasons to work at MultiCare are as unique as the people who do. Join us for the professional challenges you seek.

In the settings you prefer. With schedules that fit your life. Learn more at

Position Summary:

The Patient & Family Relations/Data Specialist is responsible for handling customer concerns and Customer Service functions, assuring that all aspects of the recovery processes meet the needs of both the organization and customers. The incumbent also provides data reporting, analytic and administrative support.

The Specialist works with Quality Management Consultants and Quality Management Department to assure clinical patterns/trends are aggregated with other system data to identify areas requiring improvement. This position is responsible for strategic deployment and tracking of performance improvement results of Health System resources to maximize customer satisfaction with complaint resolution and minimize key issues generating complaints.

Minimum Requirements:

Five or more years in direct Customer Service experience within the healthcare field will be considered in lieu of a degree.

One year customer service experience

Significant experience in project management, managing targets and timelines.

Experience in facilitating groups and managing improvement processes

Direct clinical healthcare experience preferred

High administrative acuity

Experience analyzing data and creating presentations

Consideration may be given to internal candidates not meeting the minimum qualifications


Bachelor's degree in healthcare, communications, business or related field

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MultiCare is an equal opportunity employer. Hiring decisions are made without regard to race, color, religion, national origin, sexual orientation, gender identity, disability or veteran status. EOE/AA/M/F/D/V

MultiCare is a smoke-free, drug-free workplace. All employment offers are contingent upon acceptable pre-employment drug tests which include testing for the use of marijuana and nicotine. As part of our commitment to a healthy workplace, we require employees to obtain an annual flu immunization.

If you are a job applicant who requires reasonable accommodation in the job application process, please contact our Candidate Experience Team at

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Patient & Family Relations/Data Spec

Multicare Health System