BACK REFER FRIEND APPLY
Patient & Family Relations/Data Spec
Job Number: 77618
Job Category: Quality Management
Employment Type: Full-Time Regular
MultiCare Entity: MultiCare Health System
Specialty: Not Applicable
Department: Quality Management
Work Schedule: Monday - Friday
The reasons to work at MultiCare are as unique as the people who do. Join us for the professional challenges you seek.
In the settings you prefer. With schedules that fit your life. Learn more at www.multicarejobs.org
The Patient & Family Relations/Data Specialist is responsible for handling customer concerns and Customer Service functions, assuring that all aspects of the recovery processes meet the needs of both the organization and customers. The incumbent also provides data reporting, analytic and administrative support.
The Specialist works with Quality Management Consultants and Quality Management Department to assure clinical patterns/trends are aggregated with other system data to identify areas requiring improvement. This position is responsible for strategic deployment and tracking of performance improvement results of Health System resources to maximize customer satisfaction with complaint resolution and minimize key issues generating complaints.
Five or more years in direct Customer Service experience within the healthcare field will be considered in lieu of a degree.
One year customer service experience
Significant experience in project management, managing targets and timelines.
Experience in facilitating groups and managing improvement processes
Direct clinical healthcare experience preferred
High administrative acuity
Experience analyzing data and creating presentations
Consideration may be given to internal candidates not meeting the minimum qualifications
Bachelor's degree in healthcare, communications, business or related field
Join Our Talent Community
Sign up to receive notifications of new jobs and other information. Sign up.
People you may know at MultiCare
See how you're connected.
Refer a friend
Set up an RSS feed
MultiCare is an equal opportunity employer. Hiring decisions are made without regard to race, color, religion, national origin, sexual orientation, gender identity, disability or veteran status. EOE/AA/M/F/D/V
MultiCare is a smoke-free, drug-free workplace. All employment offers are contingent upon acceptable pre-employment drug tests which include testing for the use of marijuana and nicotine. As part of our commitment to a healthy workplace, we require employees to obtain an annual flu immunization.
If you are a job applicant who requires reasonable accommodation in the job application process, please contact our Candidate Experience Team at email@example.com.
Multicare Health System