Patient Experience Supervisor (Referrals)

AMAZING BENEFITS PACKAGE!

• Medical, Dental, & Vision Insurance

• Paid Time Off (PTO) - up to 6 weeks of PTO per year

• Childcare Stipend - contribution of $5,000 per year to the employee's dependent care spending account

• Loan Reimbursement - reimbursement for student loan payments up to $5,250 per year

• Retirement Plans - organization matches the employee's contribution, up to 6% of gross wages

• above benefits dependent upon eligibility criteria

Click here for more detail about the benefits package!

Pay Range: $25.67 - $37.70 USD hourly.

Don't meet every single requirement? At CHAS Health we are dedicated to building a diverse, inclusive, and authentic workplace. If you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway! You may be just the right candidate for this or other roles.

Purpose of Job

Improve the overall health of the communities we serve by providing outstanding customer service at all points of contact continuing to provide resources based on patients' health care needs and providing leadership to the call center team as follows:

Essential Duties and Responsibilities

• Provides excellent customer service as first point of contact for CHAS Health.

• Trains and supervises call center staff.

• Coaches and develops staff that encourages teamwork and employee engagement.

• Performs data compilation, reporting and tracking functions related to call center metrics.

• Performs many Call Center Representative duties.

• Performs other duties as assigned, including supporting the CHAS Health Mission and Core Values.

Qualifications

Education/Experience: Bachelor's degree in functional area preferred. Minimum of two years' experience in field required. Prior supervisory experience preferred.

Skills: Excellent interpersonal, listening, verbal and written communication skills required. Computer skills required. Ability to document information electronically clearly and efficiently, using medical terminology and accurate spelling required. Ability to organize and lead a team of people to accomplish goals required. Compassion for patients required. Commitment to supporting a safe, respectful, equitable, and inclusive environment required. Valid drivers' license and insurance required.

Physical Demands

While performing the duties of this job, the employee is regularly required to talk, hear and sit. The employee is occasionally required to move around the facility; use hands to finger, handle, or feel; reach with hands and arms; climb or balance and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 lbs.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.