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Patient Experience Sr Advisor

Expired Job

Banner Health Mesa , AZ 85205

Posted 3 months ago

The future is full of possibilities. At Banner Health, we're excited about what the future holds for health care.

That's why we're changing the industry to make the experience the best it can be. Our team has come together with the common goal: Make health care easier, so life can be better.

The future of health care starts here. If you're ready to change lives, we want to hear from you. Apply today.

Most of us have high expectations for service and experience across industries, and healthcare consumers are no different. Our customers and patients are the reason we exist and every interaction we have matters. When we deliver a great experience, we earn our patient's trust, confidence and loyalty.

As the Patient Experience Sr. Advisor, you will support Banner Baywood Medical Center. You will have the opportunity to provide a foundation for consumer obsession by educating and training facility leadership and frontline employees.

Your pay and benefits (Total Rewards) are important components of your Journey at Banner Health. Banner Health offers a variety of benefit plans to help you and your family. We provide health and financial security options so you can focus on being the best at what you do and enjoying your life.

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About Banner Health Corporate

Within Banner Health Corporate, you will have the opportunity to apply your unique experience and expertise in support of a nationally-recognized healthcare leader. We offer stimulating and rewarding careers in a wide array of disciplines. Whether your background is in Human Resources, Finance, Information Technology, Legal, Managed Care Programs or Public Relations, you'll find many options for contributing to our award-winning patient care.

About Banner Health

Banner Health is one of the largest, nonprofit health care systems in the country and the leading nonprofit provider of hospital services in all the communities we serve. Throughout our network of hospitals, primary care health centers, research centers, labs, physician practices and more, our skilled and compassionate professionals use the latest technology to make health care easier, so life can be better.

The many locations, career opportunities, and benefits offered at Banner Health help to make the Banner Journey unique and fulfilling for every employee.

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Job Summary

This position provides tools and processes to leaders and team members at assigned facilities that lead to positive patient experiences. Works collaboratively within a team of cross-regional counterparts to coordinate efforts, focus support where needed and share best practices.

Works with a diverse group of caregivers to successfully plan and execute projects/programs ensuring alignment with the patient experience goal of 100% satisfaction. Supports the tracking and trending of service-related outcomes. Incumbents in this level will frequently impact both the awareness and action of leaders at multi facility and market level. Demonstrates ease in ability to influence larger audiences without extra effort.

Essential Functions

  • Tracks Patient Experience data, analyzes trend outcomes and identifies opportunities for improvement. Responsible for reporting on findings to key stakeholders leading to transparency of project and its outcomes. Ensures awareness for trends that have Market reaching impacts.

  • Works collaboratively with physician leads, other program managers, project managers, and other leaders to identify and mitigate risks to project success. Facilitates teams for related Patient Experience project work and supports other teams work performed in relation to Patient Experience outcomes.

  • Adopts a proactive approach to identify risks to project success. Recommends and takes action in order to manage project risks and develop effective solutions to ensure the successful completion and implementation of project as early as possible. Leverages this approach broadly across facilities and well into the broader market.

  • Serves as point of contact and responds to patient experience inquiries related to measures, analysis, support and interventions. Communicates all of the requirements and commitments (both verbally and in writing) for each project with clients, and patient experience leaders. Identifies trends that are beyond the facility and shares those to drive action with facts that generate results.

  • Leads/facilitates/participates in patient experience teams and improvement activities as assigned. Serves as knowledge, quality and process subject matter expert.

    Supports the integration of process improvements across network and community. Is often selected by Market level leadership teams to teach, train and influence C-Suite members outside of the facility they lead.

  • Facilitates cross functional teams to identify patient experience, mentorship and provider onboarding improvement strategies, priorities, measures and milestones.

  • Leads work teams to accomplish defined, standardized, goals. These teams often involve other facilities involving one or more markets.

  • Regularly reports to executive, leadership and oversight teams on program status and initiative progress. Routinely recaps these findings and shares the awareness and information in a simple concise way across other facility and market teams.

Minimum Qualifications

Must possess a knowledge of business or management, communication, healthcare as normally obtained through the completion of a bachelors degree in business, communication, management or related field

Two to three years previous experience required. Able to interact tactfully and patiently with a variety of individuals.

Requires excellent attention to detail, commitment to follow through, ability to work independently with general oversight, and respect for established deadlines. Sound skills in verbal and written communications are necessary.

Strong spreadsheet and relational database skills, with ability to write, run and organize queries and reports. Requires the ability to analyze data and identify pertinent information and trends through the use of graphic illustration. Able to access meaningful information in literature and internet searches.

Preferred Qualifications

Previous healthcare experience preferred.

Additional related education and/or experience preferred.



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Patient Experience Sr Advisor

Expired Job

Banner Health