Patient Experience Specialist - Call Center

Zynex Medical Inc Englewood , CO 80110

Posted 2 months ago

Full-Time Patient Enrollment Specialist- Call Center

Zynex is seeking the best Patient Enrollment Specialist in the state to join our team. If you are looking to join an amazing company that is passionate about making a difference in our patient's lives, then Zynex is the place for you. Zynex has since 1996 been a leading provider of pain management and rehabilitation devices without side effects and striving to reduce the use of opioids.

Zynex Offers Exceptional Benefits (for Full-Time Employees):

  • Competitive & above-market base pay

  • Health, Dental & Vision Insurance Benefits

  • Additional $50/mo. health benefit for gym membership or other health-related expense

  • 401K available + company contribution

  • 8 Paid Holidays + 17 Paid Time Off (PTO)*

  • Additional pay for community volunteer work

  • Tuition Reimbursement opportunities

Essential Job Duties and Responsibilities Include the Ability to:

  • Ability to work in a fast-paced, professional office environment and follow all Company policies consistently

  • Initiate contact with patients who have been prescribed a Zynex device, complete the order, and send information to shipping

  • Provide expert patient education on Zynex's medical products and insurance billing processes

  • Memorize and recite multiple processes and scripts for different products and insurances.

  • Record accurate information and detailed memos in patient files

  • Ability to operate independently in our Access database/billing system.

  • Meet or exceed daily call expectations as directed by management

  • Minimum Job Qualifications (unless otherwise noted):

  • Background in sales, healthcare, patient support and/or customer service.

  • Genuine interest in helping people.

  • Ability to relay confidence and compassion over the phone.

  • Ability to multitask.

  • Ability to perform with a team to achieve daily goals and complete tasks.

  • Reliability regarding attendance and arrive to work on-time.

Knowledge, Skills, and Experience Required:

  • Physical and Environmental Requirements:
  • Fast-paced, professional office environment

  • Proficient use of office equipment: computers, copiers, fax machines and telephones

  • Ability to communicate effectively via spoken, written and electronic means

  • Ability to sit and/or stand for extended periods of time

  • Additional skills add value:

  • Sales experience

  • Experience with Durable Medical Equipment (DME) devices (i.e., TENS, E-STIM).

  • Familiar with health insurance billing processes and HIPAA.

  • Bilingual candidates encouraged to apply

Education:

  • High School Diploma required; Associate's degree or higher preferred.
icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Patient Support Representative Call Center

Zynex Medical Inc

Posted 2 months ago

VIEW JOBS 10/12/2020 12:00:00 AM 2021-01-10T00:00 Full-Time Patient Support Representative Zynex is seeking the best Patient Support Representative in the state to join our team. If you are looking to join an amazing company that is passionate about making a difference in our patient's lives, then Zynex is the place for you. Zynex has since 1996 been a leading provider of pain management and rehabilitation devices without side effects and striving to reduce the use of opioids. Zynex Offers Exceptional Benefits (for Full-Time Employees): * Competitive & above-market base pay * Health, Dental & Vision Insurance Benefits * Additional $50/mo. health benefit for gym membership or other health-related expense * 401K available + company contribution * 8 Paid Holidays + 15/ days Paid Time Off (PTO) * Additional pay for community volunteer work * Tuition Reimbursement opportunities Essential Job Duties and Reporting Responsibilities Include the Ability to: * Provide Top-Notch Customer Service * Ability to work in a fast-paced, professional office environment and follow all Company policies consistently. * Answer every call as quickly as possible with extreme professionalism * Meet or exceed performance standards including but not limited to answer rate, handle time, and quality * Take back-to-back phone calls from patients nationwide * De-escalate upset or irate customers in order to satisfactorily address their customer service needs * Work closely with billing and mailing teams to resolve patient issues * Effortlessly multi-task, speaking with the patient while accurately noting information in the database file * Follow up with patients whose request could not be resolved on the first call * Conduct pro-active patient outreach * Educate on Product Features & Troubleshooting * Assist customers with understanding how to use their device * Conduct troubleshooting for common patient usage issues * Answer questions regarding Zynex's suite of pain management devices * Explain Payments & Billing * Provide patient education on Zynex Medical's billing processes and insurance EOBs * Explain patient bills including charges, insurance allowable, adjustments, coinsurance, and payments * Take payments by phone * Negotiate Payment Plans * Educate patients on the value of their device * Find a payment plan that will allow patients to meet their financial obligation * Negotiate pricing for equipment with patients as needed Knowledge, Skills and Experience Required: * Background in customer service, patient care, healthcare, and/or sales * Genuine interest in helping people * Ability to relay confidence and compassion over the phone * Ability to multitask * Ability to perform with a team to achieve daily goals and complete tasks * Reliability regarding attendance M-F and arrive to work on-time Additional Skill/Qualities -highly valued: * Experience with Durable Medical Equipment (DME) devices (i.e., TENS, E-STIM). * Sales experience * Familiar with health insurance billing processes and HIPAA * Bilingual candidates encouraged to apply Education: * High School Diploma required; Associate's or higher college degree preferred. Physical and Environmental Requirements: * Fast-paced, professional office environment * Proficient use of office equipment: computers, copiers, fax machines and telephones * Ability to communicate effectively via spoken, written and electronic means * Ability to sit for extended periods of time Zynex Medical Inc Englewood CO

Patient Experience Specialist - Call Center

Zynex Medical Inc