Patient Experience Representative II - Dentistry Call Center

The Department of Dentistry at Boston Children's Hospital is one of the largest pediatric dentistry services providers in New England. We treat more than 29,000 patients each year, caring for toddlers, young children, adolescents, and some adults with special health care needs.

• PER Positions are currently eligible for a Sign-on Bonus of $2,000 for full time positions*

The Patient Experience Representative II will be responsible for:

• Patient Encounter Management:

• Providing positive and effective customer service that supports unit operations

• Collaborating with referring providers and practices

• Obtaining required authorizations to compile patient and staff schedules

• Answer and screen call center phone line.

• Scheduling:

• Scheduling patient encounters and procedures to coordinate with and across providers, departments, and institutions.

• Monitoring daily schedule and coordinates flow to optimize resource utilization and patient experience.

• Communicating with clinicians and/or supervisors and routing patients/visitors to maintain efficient patient/visitor flow.

• Administrative:

• Recording and forwarding messages, triaging call for urgent information or services, initiating call for emergency services

• Providing routine clerical support as needed

• Utilizes all office technology, including phone systems, email, Microsoft Office programs, and clinical, scheduling, and billing applications.

• Schedule will be: 8:30am to 5pm. After training, position will be hybrid, 2-3 days on site.*

To qualify, you must have:

• High School Diploma/GED

• Minimum of 6 months relevant healthcare experience required.

• The ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situations

• The ability to work with diverse internal and external constituencies

Boston Children's Hospital offers competitive compensation and unmatched benefits including flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.

#LI-Hybrid