Patient Experience Representative - Float

A day in the life…

Wondering what a day in the life of a Patient Experience Representative at The Iowa Clinic might look like?

• Arrive at work in the morning - no night shifts here!

• Represents the clinic by providing advanced level patient services regarding registration as a direct contact and resource to patient and will manage the flow of clinical scheduling, registration, patient materials and communicating delays or changes.

• Strives to create The Iowa Clinic Experience with each interaction.

• Leave in the evening - hooray for working standard clinic hours!

Qualifications

• High School diploma or equivalent required.

• Medical office experience or hospital clerical experience necessary.

• Medical terminology preferred.

• Highly motivated to work in a healthcare setting.

Bonus points if…

• You love exceeding people's expectations

• You enjoy having fun where you work

• Finding meaningful connections is what you live for

Know someone else who might be a great fit for this role? Share it with them!

What's in it for you

• This position qualifies for a $2.50/hr float differential.

• One of the best 401(k) programs in central Iowa, including employer match and profit sharing

• Employee incentives to share in the Clinic's success

• Generous PTO accruals and paid holidays

• Health, dental and vision insurance

• Quarterly volunteer opportunities through a variety of local nonprofits

• Training and development programs

• Opportunities to have fun with your colleagues, including TIC night at the Iowa Cubs, employee appreciation tailgate party, Adventureland day, State Fair tickets, annual holiday party, drive-in movie night… we could go on and on

• Monthly departmental celebrations, jeans days and clinic-wide competitions

• Employee rewards and recognition program

• Health and wellness program with up to $350/year in incentives

• Employee feedback surveys

• All employee meetings, team huddles and transparent communication