Position Title: Patient Experience Professional
Under the direction of the VP/Nursing Administration. Serves as the daily contact for patients including following up on and resolving complaints from patients and visitors.
Demonstrates a high degree of empathy and compassion. Promotes and demonstrates Central Florida Health. Maintains high degree of confidentiality empathy and compassion.
Implements or coordinates the implementation of applicable policies and procedures. Ensures compliance with all federal, state and local laws and regulations. Assists in providing ongoing education around improving the patient experience.
EDUCATIONAL REQUIREMENTS / QUALIFICATIONS
Associates Degree Preferred
High School Diploma/GED required
Who We Are:
UF Health Central Florida is a non-for-profit healthcare system and the largest, most comprehensive provider of healthcare services in the region. UF Health- Central Florida provides services to Lake, Sumter, and Marion counties through inpatient acute hospital services at The Villages Regional Hospital (TVRH) and Leesburg Regional Medical Center (LRMC), inpatient rehabilitation services at TVRH Rehabilitation Hospital, geriatric-psychiatry services at the LRMC Senior Behavioral Health Center and diagnostic laboratory services at several locations.
As a premier healthcare provider, UF Health Central Florida takes pride in providing progressive, innovative technology, along with building strong relationships with patients, families, physicians and residents of the communities we serve. To learn more, visit www.CentralFloridaHealth.org.
Central Florida Health Alliance