Patient Experience Manager

SummaryBest in Class Work Environment* 5x Modern Healthcare Best Places to work * America's Greatest Workplaces 2023 - Newsweek * Greatest Workplace for Women 2023, 2024 - Newsweek * Greatest Workplaces for Diversity 2024 - Newsweek * Best Employers for New Grads 2023 - Forbes * Best Employers by State- Missouri- 2023 - ForbesBenefits * Robust, fully customizable benefits package including Medical/Vision/Dental and more!* No cost eCare visits * Employer-provided mental health services for employees and eligible family members * Retirement with employer match up to 7%* Tuition discounts and reimbursement available for continuing your education * CoxHealth Fitness Center and Child Care discounts * Onsite delivery for CoxHealth Pharmacies and 1906 Employee StoreJob Summary * The Patient Experience Manager reports to the Director of Consumer Experience and supervises the daily operations of the patient experience team. This role involves developing and implementing training programs for staff to enhance patient interaction skills, monitoring compliance with patient experience standards and regulations, and analyzing patient feedback data to develop improvement plans.Job Requirements * Education * Required:Bachelor's Degree or 8 years' related experience; additional coursework in healthcare administration or related field is a plus.Preferred: Master's Degree * Experi
ence * Required: Minimum of 5 years of experience in healthcare, with a focus on patient experience, grievance management, or patient advocacy * Skills*

Interpersonal Proficiency: Communication Skills, Empathy, Relationship-building, Customer Service Orientation, Cultural Competency * Analytical Acumen: Analytical Skills, Problem-Solving Skills, Attention to Detail * Professional Expertise: Knowledge of Regulatory Policies & Procedures and Quality Improvement Tools, Continuous Learning * Project Leadership: Project Management Skills, Change Management * Licensure/Certification/Registration* N/A