Patient Experience Liaison (Non-Rn)

Responsibilities

Full Time

Lighthouse Behavioral Health Hospital has been provbiding psychiatric services to the Myrtle Beach/conway South Carolina area for more than 15 years. Lighthouse Behavioral Health Hospital offers unique and individualized programming for adolescents and adults that sets us apart from many other treatment facilities, and our tenured leadership team includes a seasoned nursing department.

The Patient Experience Coordinator and Telehealth Liaison serving in theis role serves as an active member of the clinical staff; Maintains a therapeutic relationship with all patients; Provides coordination and feedback to therapists/treatment team related to discharge procedures.

Conducts service recovery for the adolescent population and increased communication to responsible parties.

Can assist with scheduling appropriate aftercare appointments for patient's continuity of care. Provides other duties as assigned.

Benefit Highlights

• Retention Bonus Program if offered.

• Loan Forgiveness Program if offered.

• Challenging and rewarding work environment

• Competitive Compensation & Generous Paid Time Off

• Excellent Medical, Dental, Vision and Prescription Drug Plans

• 401(K) with company match and discounted stock plan

• SoFi Student Loan Refinancing Program

• Career development opportunities within UHS and its 300+ Subsidiaries! · More information is available on our Benefits Guest Website: benefits.uhsguest.com

EEO Statement

All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws.

We believe that diversity and inclusion among our teammates is critical to our success.

Avoid and Report Recruitment Scams

At UHS and all our subsidiaries, our Human Resources departments and recruiters are here to help prospective candidates by matching skill set and experience with the best possible career path at UHS

and our subsidiaries. During the recruitment process, no recruiter or employee will request financial or personal information (e.g., Social Security Number, credit card or bank information, etc.) from you via email. Our recruiters will not email you from a public webmail client like Hotmail, Gmail, Yahoo Mail, etc.

If you suspect a fraudulent job posting or job-related email mentioning UHS or its subsidiaries, we encourage you to report such concerns to appropriate law enforcement. We encourage you to refer to legitimate UHS and UHS subsidiary career websites to verify job opportunities and not rely on unsolicited calls from recruiters.

HOURS: Monday- Friday 9:00AM- 5:30PM

Qualifications

POSITION SUMMARY: Serves as an active member of the clinical staff; Maintains a therapeutic relationship with all patients; Provides coordination and feedback to therapists/treatment team related to discharge procedures.

Conducts service recovery for the adolescent population and increased communication to responsible parties.

Can assist with scheduling appropriate aftercare appointments for patient's continuity of care. Provides other duties as assigned.

EXPERIENCE/EDUCATION: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

2 years experience working with adolescent populations; High school diploma or equivalent on the job knowledge; Knowledge and experience of confidentiality and compliance with HIPAA regulations; basic knowledge and experience of mental health and substance abuse issues in a variety of patient populations; effective time management and ability to work under stress.

SKILLS: Language Skills:

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization. Must have basic computer skills.

Mathematical Skills:

Ability to add, subtract, multiply, and divide in all units of measures, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

EEO Statement

All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws.

We believe that diversity and inclusion among our teammates is critical to our success.

Avoid and Report Recruitment Scams

At UHS and all our subsidiaries, our Human Resources departments and recruiters are here to help prospective candidates by matching skill set and experience with the best possible career path at UHS

and our subsidiaries. During the recruitment process, no recruiter or employee will request financial or personal information (e.g., Social Security Number, credit card or bank information, etc.) from you via email. Our recruiters will not email you from a public webmail client like Hotmail, Gmail, Yahoo Mail, etc.

If you suspect a fraudulent job posting or job-related email mentioning UHS or its subsidiaries, we encourage you to report such concerns to appropriate law enforcement. We encourage you to refer to legitimate UHS and UHS subsidiary career websites to verify job opportunities and not rely on unsolicited calls from recruiters.