Patient Experience Liaison (Non-Rn)

Responsibilities

Come and join the RMC Family!

We have been in the community since 1935. Our mission is to provide comprehensive multi-specialty medical services in the greater Riverside region.

Your passion, inspiration, and talents are invaluable to us and our mission to serve others. Our facility can provide a place for you to thrive and continue your professional development. Quality Healthcare is our passion, improving lives is our reward.

We are working to change lives and transform the delivery of healthcare. Riverside Medical Clinic is the best place to work, practice medicine, and receive care.

SUMMARY: Provides Patient Care services coverage based on the Clinic requirements.

Assumes all Patient Engagement Representative job responsibilities. Verifies established patient information to ensure accuracy and insurance information is correct. Collect co-pay and amounts due if applicable, giving each patient a receipt. Cooperates in cross-training others to ensure coverage at all times.

QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential function satisfactorily.

The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

HOURS: 9:00AM- 5:30PM

Qualifications

EDUCATION and/or EXPERIENCE: High school diploma or general education degree (GED) required.

Must possess good written and verbal communication skills, typing, general clerical skills, and excellent telephone skills. Medical terminology and two years medical office experience required.

CERTIFICATES, LICENSES, AND REGISTRATIONS: None.

ESSENTIAL FUNCTIONS:

Essential functions are those tasks, duties and responsibilities that comprise the means of accomplishing

the job's purpose and objectives. Essential functions are critical or fundamental to the performance of the

job. They are the major functions for which the person in the job is held accountable. Note: (other

duties may be assigned, deleted or changed at any time, at the discretion of management, formally, or

informally, either verbally or in writing).

1.In the absence of the assigned Patient Engagement Representative, responsible for

completion of all duties.

2.Cooperate in the cross-training of this position to ensure adequate coverage at all times;

cooperate in being cross-trained to another position to ensure coverage at all times.

3.Assume responsibility to travel between departments and facilities to assist in coverage as

required.

4.Schedule new and established patients according to the approved Clinic guidelines of each

practitioner and the appointment scheduling policies and procedures.

5.Verify patient information following patient registration criteria and inform patients of payment

responsibility. Make return appointments for patients within the scheduling guidelines.

Cancel and reschedule patients as needed.

6.Take messages for the office staff and providers as requested and when appropriate (per

policy). Route messages according to procedure.

7.Request charts from the Medical Records Department for same-day appointments.

8.Assist supervisors as needed with varies office duties. May travel between departments and

facilities to assist in coverage as required.

9.Verify and update patient information following patient registration criteria; obtain copies of

insurance card. Make corrections into computer immediately.

10. Collect payments and inform patients of payment responsibility according to Business Office

guidelines. Balance and deposit payments on daily basis.

11. Make return appointments for patients within the scheduling guidelines. Cancel and

reschedule patients as needed. Follow check -in protocol. Prepare charts according to office

procedure.

12. Greets patients and ensures all patients have been registered properly and all patient

information is updated and entered directly into the computer and any necessary forms have

been completely filled out.

13. Orients new patients to the Clinic. Informs patients of Riverside Medical Clinic's financial

polices. Obtains copies of insurance cards and completed assignment forms. Enters

information immediately.

This opportunity offers the following:

Challenging and rewarding work environment

Growth and Development Opportunities within UHS and its Subsidiaries

Competitive Compensation

About Universal Health Services

One of the nation's largest and most respected providers of hospital and healthcare services, Universal Health Services, Inc. (UHS) has built an impressive record of achievement and performance. During the year, UHS was again recognized as one of the World's Most Admired Companies by Fortune; and listed in Forbes ranking of America's Largest Public Companies.

Operating acute care hospitals, behavioral health facilities, outpatient facilities and ambulatory care access points, an insurance offering, a physician network and various related services located all over the U.S. States, Washington, D.C., Puerto Rico and the United Kingdom. www.uhs.com

EEO Statement

All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws.

We believe that diversity and inclusion among our teammates is critical to our success.

Avoid and Report Recruitment Scams

At UHS and all our subsidiaries, our Human Resources departments and recruiters are here to help prospective candidates by matching skill set and experience with the best possible career path at UHS and our subsidiaries. During the recruitment process, no recruiter or employee will request financial or personal information (e.g., Social Security Number, credit card or bank information, etc.) from you via email. Our recruiters will not email you from a public webmail client like Hotmail, Gmail, Yahoo Mail, etc.

If you suspect a fraudulent job posting or job-related email mentioning UHS or its subsidiaries, we encourage you to report such concerns to appropriate law enforcement. We encourage you to refer to legitimate UHS and UHS subsidiary career websites to verify job opportunities and not rely on unsolicited calls from recruiters.