Patient Experience Liaison

Job Summary:

MedStar Health is looking for a Patient Experience Liaison Services as a personal contact to provide support and helps to alleviate stress for families of patients during the waiting period, acting as a link in the communication network between family, patients and staff

Join one of the largest healthcare systems in the Baltimore-Washington metro region, also recognized as one of the "Healthiest Maryland Businesses". Apply today and learn how MedStar Health can be your next great career move!

Primary Duties:

• Supports, comforts and assists families of patients who are waiting for diagnostic test results or who are admitting and/or delayed in the ED, traveling back and forth between the ED waiting room/holding area and core area.

• Collaborates with nursing staff, volunteers, support staff, attending physicians in order to facilitate and support timely and private communication and information on the patients progress to families and/or friends throughout the entire department stay/process

• Assists with guiding patient families such as hospital resources and facilities and their locations

• Rounds and addresses areas of concern on all patients

Qualifications:

• Associate degree required

• Prior physician office or acute care experience required

• Medical terminology required

This position has a hiring range of $23.19 - $38.49