Patient Experience Lead (Telehealth)

AMAZING BENEFITS PACKAGE!

• Medical, Dental, & Vision Insurance

• Paid Time Off (PTO) - up to 6 weeks of PTO per year

• Childcare Stipend - contribution of $5,000 per year to the employee's dependent care spending account

• Loan Reimbursement - reimbursement for student loan payments up to $5,250 per year

• Retirement Plans - organization matches the employee's contribution, up to 6% of gross wages

• above benefits dependent upon eligibility criteria

Click here for more detail about the benefits package!

Pay Range: $21.92 - $31.25 USD Hourly.

Don't meet every single requirement? At CHAS Health we are dedicated to building a diverse, inclusive, and authentic workplace. If you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway! You may be just the right candidate for this or other roles.

Purpose of Job:

Improve the overall health of the communities we serve by providing administrative and technical leadership as follows:

Essential Duties and Responsibilities:

In addition to specific functional duties, the following are responsibilities of a Lead

• Creates, maintains and promotes positive staff relations.

• Supports, trains and coaches those within team to improve their professional knowledge and skills.

• Oversees and prioritizes the daily workloads and duties of team members, under the general guidance of direct manager.

• Oversees accuracy, timeliness and quality of team processes, ensuring compliance with policies, procedures, and team expectations.

• Directs continuous improvement activities relating to function.

• Acts as liaison and point-of-contact with other departments and functions.

• Responsible for all essential duties and responsibilities of Centralized Services Specialist

• Performs other duties assigned, including supporting the CHAS Health Mission and Core Values.

Qualifications:

Experience/ Education: HS diploma or equivalent required. Experience working in call center or customer service required. Supervisory experience preferred. Experience with call center metrics preferred.

Skills: Computer skills required. High degree of attention to detail and accuracy required. Excellent organization and follow-up skills required. Excellent oral and written communication skills required. Excellent interpersonal and leadership skills required. Ability to work under tight time constraints, handle high stress and changing priorities required. Commitment to supporting a safe, respectful, equitable, and inclusive environment required.

Physical Demands:

While performing the duties of this job, the employee is regularly required to hear, use vision, stand, sit and be mobile. The employee will use hands to finger, handle or feel. Communicating occurs constantly throughout the day. The employee may occasionally lift and/or move up to 10 pounds.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.