Patient Experience Coordinator

Golden Valley Memorial Healthcare Clinton , MO 64735

Posted 7 days ago

Job Details

Job Summary:

The Patient Experience Coordinator develops and presents coaching programs and provides consultative support in order to increase operational effectiveness to improve customer satisfaction. Serves as a role model and coach to nursing, operations, managers, external vendors and employees.

Participates in goal setting for department level, entity and regional patient experience. Monitors and facilitates compliance of grievance resolution process. Manages Press Ganey vendor relationship.

Communicates goals and assists in the development of coaching models, action plans and timelines for completion. Participates in the design and implementation of training events and projects to promote and improve customer communication and experience. Serves as a key player in the establishment of organizational targets and monitors best practices in the industry.

Directs needs assessment processes, depending on assignment, and consults or facilitates with individuals or groups to assure high quality outcomes. Responsible for the coordination of all activities associated with the service excellence process. Collaborates with each department and area to ensure that customer experience drivers are addressed on an ongoing basis.

Guides the assessment of patient experience metrics along with executive leadership to engage the organization in continually improving programs to increase and sustain internal and external customer experience. Promote the professional and clinical development of facility staff regarding the patient experience through precepting, rounding, modeling and formal/informal interactions. Understands and supports the organization's mission, vision and values.

Knowledge, Skills, and Abilities:

Associate's degree or higher

Healthcare associated experience

Strong analytical and communication skills

Strong computer skills to include database analysis

Experience with patient advocacy, service excellence, conflict resolution and customer relations is a plus

Ability to collaborate with and coordinate across multidisciplinary groups

Strong team player, collaborative working style

Flexible and responsive to evolving needs in a complex working environment



See if you are a match!

See how well your resume matches up to this job - upload your resume now.

Find your dream job anywhere
with the LiveCareer app.
Download the
LiveCareer app and find
your dream job anywhere
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Charge Nurse Nursing

Golden Valley Memorial Healthcare

Posted 2 weeks ago

VIEW JOBS 9/2/2018 12:00:00 AM 2018-12-01T00:00 Job Details Responsible for maintaining inpatient nursing's standards of practice during assigned shifts. Accountable for patient care decisions and delegation of tasks to ancillary, licensed and/or unlicensed staff members. Responsible for maintaining patient throughput in the treatment process. Assesses staff capabilities and makes assignments based on the needs of the patient population. Assists the director by supporting staff to address education needs and improve processes. Provides feedback to the director on staff performance. Manages behavior standards during assigned shifts. Performs direct patient care activities for all age groups including assessment, planning, implementation and evaluation. Monitors and coordinates patient care activities with ancillary departments. Functions within the goals of Golden Valley Memorial Healthcare, HIPAA regulations, the Missouri Nurse Practice Act, and the Code of Professional and Business Ethics. Accountable for participation in performance improvement activities, infection control practices and safety measures within the department. Requirements: Current Missouri RN license One to two years' Charge Nurse experience preferred BLS, ACLS & PALS certification desired (must be willing to obtain after hire) Nursing experience in areas of Medical/Surgical/ICU Golden Valley Memorial Healthcare Clinton MO

Patient Experience Coordinator

Golden Valley Memorial Healthcare