Patient Experience Consultant

City/State

Virginia Beach, VA

Overview

Work Shift

First (Days) (United States of America)

Sentara Virginia Beach General Hospital is hiring a Full-time, Day Shift, Patient Experience Consultant.

Day Shift Hours from 8 a.m. to 4:30/5 p.m.

Education Required:

• Bachelor's Level Degree

Qualifications:

• 3 years of Healthcare Experience Required
• 3 years of Project Management Experience Required
• 3 years of Customer Relations Experience Required

If you meet the above requirements and have strong writing and data analytic skills, work well with Advanced Excel, and are familiar with Power BI, this is the job you are looking for, Apply Today!

Supports all patient experience programming for the division. Participates in strategic planning, coordinates execution of the annual patient experience plan, and leads multiple projects from inception to launch. Works with all levels of internal and external stakeholders to champion and manage continual patient experience programming.

Bachelor's degree and three years of healthcare, project management, or patient/customer relations management. Internal applicants currently working in a similar capacity may be considered in absence of degree, however must sign Bachelors educational agreement and complete the degree within 5 years.

Benefits: Sentara offers an attractive array of full-time benefits to include Medical, Dental, Vision, Paid Time Off, Sick, Tuition Reimbursement, a 401k/403B, 401a, Performance Plus Bonus, Career Advancement Opportunities, Work Perks and more.

Click here to learn more about our employee benefits!

Our success is supported by a family-friendly culture that encourages community involvement and creates unlimited opportunities for development and growth.

Click here to learn more about Sentara Virginia Beach General Hospital!

Keywords: Consultant, Patient Experience Consultant, Customer Relations Management, Project Management

Job Summary

Supports all patient experience programming for the division. Participates in strategic planning, coordinates execution of the annual patient experience plan, and leads multiple projects from inception to launch. Works with all levels of internal and external stakeholders to champion and manage continual patient experience programming.

Bachelor's degree and three years of healthcare, project management, or patient/customer relations management. Internal applicants currently working in a similar capacity may be considered in absence of degree, however must sign Bachelors educational agreement and complete the degree within 5 years.

Qualifications:

BLD - Bachelor's Level Degree (Required)

Customer Relations, Healthcare, Project Management

Skills

Active Listening, Communication, Complex Problem Solving, Judgment and Decision Making, Microsoft Office, Monitoring, Project Management, Reading Comprehension, Service Orientation, Social Perceptiveness, Speaking, Technology/Computer, Writing

Sentara Healthcare prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves.

Per Clinical Laboratory Improvement Amendments (CLIA), some clinical environments require proof of education; these regulations are posted at ecfr.gov for further information. In an effort to expedite this verification requirement, we encourage you to upload your diploma or transcript at time of application.

In support of our mission "to improve health every day," this is a tobacco-free environment.