Patient Experience Concierge

HCA Plantation , FL 33388

Posted 2 weeks ago

SHIFT: No Weekends

SCHEDULE: Full-time

Are you looking for a work environment where diversity and inclusion thrive? Submit your application with HCA Healthcare today and find out what it truly means to be a part of a team.

We are committed to providing our employees with the support they need. We offer an array of medical, dental, and vision packages as well as several add-on perks to make your benefits package truly customizable to you and your family needs. Some of our unique benefits we offer include:

  • Student Loan Repayment

  • Tuition Reimbursement/Assistance Programs

  • Paid Personal Leave

  • 401k (100% annual match - 3% to 9% of pay based on years of service)

  • Identity Theft Protection discounts

  • Auto, Home, and Life Insurance options

  • Adoption Assistance

  • Employee Stock Purchase Program (ESPP)

We value your contributions. Our employee recognition programs encourage our teams to raise the bar. Come be a part of the change!

As a Patient Experience Concierge, you will be responsible for greeting and navigating patients/guests in registration areas to ensure an overall positive customer experience.

In this role you will:

  • Assist incoming patients, his/her relatives, or other responsible individuals in any check-in functions where they have questions regarding entering demographical information or insurance/financial information.

  • Secure all signatures necessary for treatments, release of medical information, assignment of insurance benefits, and payment of services from legally responsible parties.

  • Explain policies regarding services, charges, insurance billing, and payment of account. Request full or partial payment for services rendered according to collection policies.

  • Perform lobby rounding to ensure patients are kept aware of their wait time expectations and that the waiting room area is clean, safe and comfortable for patients, family and visitors.

  • Consistently provide patient flow updates to PTAC leadership.

  • Contact the nursing staff for emergency medical needs and answer patient and visitor questions.

  • Coach other employees with customer service opportunities and escalate any concerns to Manager.

  • Promotes and demonstrates excellent customer service.

Qualifications

  • High School Diploma/GED preferred, Hospitality Degree preferred.

  • Minimum 3 years experience in the areas of: Hotel Front Desk/Reservations, Restaurant, or Retail required.

  • Previous Patient Registration/Admissions experience is highly preferred.

  • Highly skilled in utilizing an iPad and/or tablet.

  • Must be able to stand on your feet for the majority of your shift.

Parallon is an industry leader in revenue cycle services. We partner with over 650 hospitals and 2,400 physician practices nation-wide. Our parent company, HCA Healthcare has been consistently named a World's Most Ethical Company by Ethisphere and is ranked in the Fortune 100. We are dedicated to ensuring our patients have the best experience even after they leave our facilities.

HCA Healthcare is dedicated to the growth and development of our colleagues. We will provide you the tools and resources you need to succeed in our organization. We are actively reviewing applications. Highly qualified candidates will be promptly contacted for interviews. Submit your application and help us raise the bar in patient care!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

#ParallonBCOM

Notice

Our Company's recruiters are here to help unlock the next possibility within your career and we take your candidate experience very seriously. During the recruitment process, no recruiter or employee will request financial or personal information (Social Security Number, credit card or bank information, etc.) from you via email. The recruiters will not email you from a public webmail client like Gmail or Yahoo Mail. If you feel suspicious of a job posting or job-related email, let us know by clicking here.

For questions about your job application or this site please contact HCAhrAnswers at 1-844-422-5627 option 1.

Apply

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Patient Access Manager

HCA

Posted 4 days ago

VIEW JOBS 4/15/2021 12:00:00 AM 2021-07-14T00:00 SHIFT: No Weekends SCHEDULE: Full-time Do you want to be a part of a family and not just another employee? Are you looking for a work environment where diversity and inclusion thrive? Submit your application today and find out what it truly means to be a part of a team. We are committed to providing our employees with the support they need. We offer an array of medical, dental, and vision packages as well as several add-on perks to make your benefits package truly customizable to you and your family needs. Some of our unique benefits we offer include: * <li>Student Loan Repayment * Tuition Reimbursement/Assistance Programs * Paid Personal Leave * 401k (100% annual match - 3% to 9% of pay based on years of service) * Identity Theft Protection discounts * Auto, Home, and Life Insurance options * Adoption Assistance * Employee Stock Purchase Program (ESPP) We are seeking a Manager of Patient Access for Plantation General Hospital to ensure that we continue to provide all patients with high quality, efficient care. As the Manager of Patient Access you will be responsible for assisting the Director in daily operations of all Patient Access functions and serves as the liaison between the Shared Service Center (SSC) and the facility. Named one of the nation's Top Performers on Key Quality Measures in 2018 by The Joint Commission, Plantation General Hospital is a 264-bed, acute care hospital. Our facility provides easy access to the vast resources of the HCA Hospital Network, which includes surgeons who excel in minimally invasive surgery with an intense focus in Women and Children's Services. What you will do in this role: * Perform patient registration function when needed to ensure wait times are kept to a minimum * Model AIDET guidelines in all interactions with the patient and ensure staff are adhering to the patient experience expectations. * Ensure QA on registrations for all areas of Registration * Provide continuous training for and communicates changes to existing employees * Prepare payroll and completes monthly work schedules as needed to ensure adequate staffing levels * Follow-up on patient complaints promptly Qualifications * Bachelor's Degree in Business or related field required * Equivalent work experience may substitute degree requirement * Minimum 3 years healthcare management experience Parallon is an industry leader in revenue cycle services. We partner with over 650 hospitals and 2,400 physician practices nation-wide. Our parent company, HCA Healthcare has been consistently named a World's Most Ethical Company by Ethisphere and is ranked in the Fortune 100. We are dedicated to ensuring our patients have the best experience even after they leave our facilities. Be a part of an organization that invests in you. We are actively reviewing applications. Highly qualified candidates will be promptly contacted for interviews. Submit your application and help us raise the bar in patient care! We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. #parallonbcom Notice Our Company's recruiters are here to help unlock the next possibility within your career and we take your candidate experience very seriously. During the recruitment process, no recruiter or employee will request financial or personal information (Social Security Number, credit card or bank information, etc.) from you via email. The recruiters will not email you from a public webmail client like Gmail or Yahoo Mail. If you feel suspicious of a job posting or job-related email, let us know by clicking here. For questions about your job application or this site please contact HCAhrAnswers at 1-844-422-5627 option 1. Apply HCA Plantation FL

Patient Experience Concierge

HCA