Patient Escort Team Lead - Escort - (Hpw) - FT - Varied

Work Shift:

Varies (United States of America)

Capital Health is the region's leader in providing progressive, quality patient care with significant investments in our exceptional physicians, nurses and staff, as well as advance technology. Capital Health is a five-time Magnet-Recognized health system for nursing excellence and is comprised of 2 hospitals. Capital Health Medical Group is made up of more than 250 physicians and other providers who offer primary and specialty care, as well as hospital-based services, to patients throughout the region.

Position Overview:

Weekends & Holidays required.

• Handles chemicals and solutions to clean Escort stretchers and wheelchairs per departmental and material safety data sheet standards error free and efficiently. Insures chemicals are properly labeled at all times and utilized properly.

• Directs daily work of other patient transporters and follows up on complaints and reports inadequate performance to Supervisor. Trains new and existing employees; updates personnel files.

• Identifies and resolves interpersonal conflicts constructively when dealing with members of the organization. Displays patience and tact when dealing with other hospital staff. Utilizes appropriate department chain of command in resolving complaints, grievances, or problems accurately.

• Presents department in a positive manner to visitors, patients, and other hospital personnel. Communicates effectively with nursing personnel, clinicians, technicians, or reception and dispatch.

• Assists with evaluating work requirements and assignments; ensures efficient use of employees and distribution of work load.

• Utilizes departmental scripting when identifying self upon entry of patient room and asks if there is any additional customer service needing to be performed before leaving area.

• Assures safe function of all equipment and adheres to safety regulations as outlined in departmental policies, facility, and DNV guidelines. Cleans and returns Escort equipment to proper location in a timely manner. Immediately reports equipment needing repairs. Maintains equipment and supplies needed to perform duties.

• Reviews Teletracking system and helps coordinate Escort flow to safely move patients in a timeframe that meets organization and department standards. Changes priorities of Teletracking moves as needed for smooth patient flow.

• Ensures safe, timely and accurate transport of patients to destination; brings proper requested equipment. Ensures patient comfort by being attentive; offers blankets, checks modesty and only engages in appropriate conversation involving patients.

• Performs other duties as assigned.

MINIMUM REQUIREMENTS

• Education: High School Diploma or GED.

• Experience: One year experience in Escort preferred.

• Other Credentials: AHA Heartsaver AED

• Knowledge and Skills: Ability to speak, read, and write English. Excellent service skills and customer-focused. Basic patient care skills.

• Special Training: Basic knowledge of hazardous chemicals. Aware of safety data sheet and reporting.

• Mental, Behavioral and Emotional Abilities: Possesses critical thinking skills, decisive judgment and ability to work with minimal supervision. Ability to work in a stressful environment and take appropriate action and to interact positively with patients and hospital staff.

PHYSICAL DEMANDS AND WORK ENVIRONMENT

• Frequent physical demands include: Carry objects , Reaching forward , Reaching overhead , Squat/kneel/crawl , Wrist position deviation , Pinching/fine motor activities , Keyboard use/repetitive motion

• Occasional physical demands include: Sitting , Climbing (e.g., stairs or ladders) , Taste or Smell , Talk or Hear

• Continuous physical demands include: Standing , Walking , Push/Pull , Twisting

• Lifting Floor to Waist 50 lbs. Lifting Waist Level and Above 50 lbs.

• Sensory Requirements include: Accurate Near Vision, Accurate Far Vision, Minimal Color Discrimination, Minimal Depth Perception, Accurate Hearing

• Anticipated Occupational Exposure Risks Include the following: Bloodborne Pathogens , Chemical , Airborne Communicable Disease , Extreme Temperatures , Radiation , Uneven Surfaces or Elevations , Extreme Noise Levels , Dust/Particulate Matter , Other (List)

Offers are contingent upon successful completion of our onboarding process and pre-employment physical. Capital Health will require all applicants (including contractors, travelers and consultants) to have an annual flu vaccine prior to start date, with the exception of individuals with medical and religious exemptions.

"Company will never ask candidates for social security numbers or date of birth during application phase. If you are asked for this information online, you may be a target for identity theft."