Patient Engagement Specialist

Kompendium Memphis , TN 37501

Posted 1 week ago

The Patient Engagement Specialists play a critical role in reaching out to potential customers, explaining the benefits of our program and approach, and scheduling the initial in-home clinical visit with the customer and, where applicable, their family and caregiver(s).

Engaging outreach to patients and caregivers to enroll in program.

Drawing on material, have an effective conversation with patient/caregiver, while maintaining team goals and objectives.

Identify customer/family/care giver needs and provide comprehensive information regarding the scope of services provided and the inherent benefits of the Prospero Health program.

Build trusting and sustainable relationships and engage customers/family/care giver by taking ownership of all issues.

Keep records of all conversations in our care center system in a comprehensible manner.

Display compassion and empathy in all customer/family/care giver interactions.

Attend/participate in educational/training activities to improve knowledge and performance level.

Meet individual and team qualitative and quantitative targets.

Other administrative duties, as required.


1+ year of experience in a Customer Service/Support related role

Previous professional experience in a Care Support role (preferred)

Knowledge of Medical Terminology (preferred)

Proficient in MS Office Suite

Excellent written and verbal communication skills

College Degree or equivalent work experience

Bilingual (English/Spanish) is highly preferred


Full Benefits (Medical, Dental, Vision)

401K Plan

PTO, Sick days

Annual Bonus

Monthly Incentives

Tuition Reimbursement

And much more!

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Family Engagement Specialist

Shelby County School District

Posted 1 week ago

VIEW JOBS 11/20/2021 12:00:00 AM 2022-02-18T00:00 Purpose and Scope Coordinates, plans, and implements support programs and services within the District and the community to ensure the academic and social success of students. Essential Job Functions 1.Consults and collaborates with teachers, staff, counselors, parents/guardians, and others to assist students and families in achieving optimal academic and social success.2.Serves as an advocate for students and families and as a liaison between families and appropriate agencies which can provide services to those in need of additional assistance.3.Assesses the need for professional intervention services, including psychological, social, or medical services, and makes the appropriate referrals.4.Seeks and secures available resources within the community that will meet the needs of students and families.5.Assists District administrators in evaluating the effectiveness in increasing parent participation and identifies barriers to parent participation such as low income, disabilities, limited literacy, language, cultural, or ethnic considerations.6.Plans, coordinates and implements programs and services for parents and students designed to support Title I and No Child Left Behind (NCLB) initiatives.7.Plans and presents meetings, training and workshops for parents to inform them of Title I/NCLB goals and objectives, policies and procedures, programs and services.8.Monitors budget expenditures and prepares related reports as required.9.Provides parents with resources to help them better meet the educational and social needs of students: assesses need for professional intervention services, including psychological, social or medical services, and makes appropriate referrals; provides family, life and job interview skills training as a means to enhance opportunities for families; provides resources to parents who are in need of housing, food and clothing.10.Counsels students and parents in coping with everyday living, maintaining healthy lifestyles and developing positive relationship skills.11.Helps parents become more engaged in the academic and social education of their children; provides information to parents about their children's classes, standardized test requirements, school-related activities and opportunities.12.Identifies opportunities for and encourages parents' participation as volunteers at their children's school(s).13.Seeks and secures commitments of community support and resources for parents; promotes programs through presentations and the preparation and dissemination of informational fliers and other materials.14.Tracks and documents student grades and attendance; reports unexcused absences and grade failures to parents. 15.Conducts surveys and interviews program participants to evaluate effectiveness.16.Prepares and submits accurate and complete documentation of all assigned cases.17.Receives and responds to inquiries, concerns and complaints in areas of responsibility.18.Performs routine administrative/office tasks as required, including but not limited to preparing reports and correspondence, copying and filing documents, answering the telephone, sending and receiving faxes and e-mails, entering and retrieving computer data.19.Attends training, conferences and workshops as appropriate to enhance job knowledge and skills.20.Performs other related duties as assigned or directed. Minimum Qualifications Graduation from and accredited college or university with a Bachelor's degree or equivalent and One (1) year of related experience. Knowledge, Skills, and Abilities 1. Experience in counseling, guiding, leading, coordinating and listening to student and parent. 2. Ability to work under stress and respond to emergencies. 3. Knowledge of human behavior principles, community resources, and policies. 4. Experience in encouraging, supervising, negotiating and consulting. 5. Experience in reconciling, teacher and instructor, students and parents. Shelby County School District Memphis TN

Patient Engagement Specialist