Interacts with customers by phone to provide information; ensures the best customer service possible by researching and resolving issues.
Answers customers' questions regarding service issues.
Documents customer interactions and actions taken. Validates patient information and tasks/documents to ensure timely resolution of customer issue, claim, etc.
Converses with customers to obtain information, identify problem, and provides assistance.
Processes patient payments accurately and timely.
1 plus years of experience in Customer service, customer relations, call center environment, equivalent field.
High School Graduate or General Education Degree (GED): Required.
May require ability to speak Spanish for some accounts.
Knowledge of medical terminology a plus.
Previous experience working with Practice Management software preferred.
NextGen Healthcare believes in strength through diversity. We are an equal opportunity workplace and an affirmative action employer supporting Diversity, Disabled, and Protected Veterans. Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, gender identity, disability or veteran status.
To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.
Because NextGen Healthcare believes in providing a safe work environment, we conduct background checks as part of our hiring processes
NextGen Healthcare has a legacy of building software that improves patient care and reduces healthcare costs. Now, we're bringing the best of the cloud, social media and mobile to healthcare. Come build the future with us! Please visit our website at: www.nextgen.com .
Interact with customers to provide information in response to inquiries about services.
11350 McCormick Road Executive Plaza IV Suite 600, Hunt Valley, Maryland 21031