Patient Engagement Product Director

Glaxosmithkline Upper Providence , PA 19063

Posted 2 months ago

Your Responsibilities:

Now is an exciting time to join the R&D Tech organization and drive a step change in technology strategy and delivery. The Product Director is a key role in this mission and is accountable for increasing value, improving flow and enhancing quality for their respective product group, in alignment with the R&D strategy, and across different R&D lines and departments. The Product Director has end-to-end accountability for the products within their product group and manages the product lifecycle. The Product Director will maintain 3-year product roadmaps that align to the R&D strategy and are based on a deep understanding of the end-user needs and business processes, and are based on consultation with key stakeholders. The Product Director will manage a persistent DevOps team and will be responsible for Agile ways of working including reviewing and managing the product backlog, estimating value and prioritizing delivery for the products in their domain.

Specifically, the Product Director of Patient Engagement will address business needs of Medicine Development Leads, study leaders, and commercial leaders responsible for engaging patients in the development process.

Technology aligned to this area will consider the experience of healthy volunteers and patients who participate in GSK clinical trials and have long-term interest in the future of our products as they move from development to market readiness. Overall, we aspire to have transparent dialogue with patients, equipping them with necessary information they will need along their clinical trial journey and beyond and make the experience of participation positive and beneficial to their wellbeing.

Key Responsibilities:

  • Strategy: Accountable for developing and executing 3-year product roadmaps for all products within the product group, in alignment with the R&D strategy and R&D stakeholders. The product roadmaps will be built with a clear focus on value delivery to the R&D strategy and will prioritize investments based on value.

  • Product management: Accountable for managing the product backlog and prioritizing all Tech services within their respective product domain, ensuring continuous feedback from business customers and end users. Partner with central Tech platform teams to re-use platform tools within R&D as far as possible.

  • Governance: Establish and lead Business Governance bodies, provide oversight and establish business value, manage overall delivery and service performance and manage business risk. Prepare investments in support of the product roadmap for Technology Review Board governance.

  • Business Process: Design the optimal set of products and services that meets the business strategy and requirements.

  • Quality, Risk & Compliance: Accountable for ensuring all products supporting the business are compliant with internal security, risk management policies and practices, external regulatory and statutory requirements, and that R&D Tech continuity plans are in place for all business-critical products.

  • Service Management: Accountable for ensuring the right services levels are in place and maintained in line with business need and the appropriate responses made to Voice of the Process (VOP) and Voice of the Customer (VOC). As products mature ensure an effective hand-over to the Established Products group.

  • Process Improvement: Accountable for driving ongoing product and business process improvements, adopting a mixture of waterfall, hybrid and agile methodologies as appropriate.

  • Change & Release management: Manage change activity, including Software-as-a-Service delivered change, into the production service in a compliant and efficient manner.

  • Integrations: In collaboration with Solution Architecture, ensure that data integrations are efficient, accurate and secure. This also includes building reporting capabilities that support both operational reporting as well as analytic reporting.

  • People Management: Accountable for line managing of the persistent team supporting the product group and ensuring ongoing succession planning to maintain business, through a mixture of GSK employees, augmented/contingent workers and strategic suppliers.

Why You?Basic qualifications:

  • Degree in science, engineering, computing or similar discipline

  • Min. 10 years relevant (e.g. R&D, Commercial, Corporate, GMS) experience and / or exposure to product management in a major global IT organization.

  • Track record in successful IT strategy development, solution design, programme and project delivery and service management, across multiple business lines.

  • Track record in delivering business impact through process and IT enabled solutions, across multiple business lines.

  • Experience of Agile and DevOps

  • Experience of vendor management.

  • Deep content knowledge of specific domain.

Preferred qualifications:

  • Master or PhD in Business Administration (MBA), Information Technology

  • Excellent relationship management, strong influencing and communication skills at senior level.

Why GSK?:

Our values and expectations are at the heart of everything we do and form an important part of our culture. These include Patient focus, Transparency, Respect, Integrity along with Courage, Accountability, Development, and Teamwork. As GSK focuses on our values and expectations and a culture of innovation, performance, and trust, the successful candidate will demonstrate the following capabilities:

  • Agile and distributed decision-making using evidence and applying judgement to balance pace, rigor and risk, governance and control, managing ambiguity and paradox.

  • Managing individual performance.

  • Creating a performance culture and driving results, prioritization, execution, delivering performance.

  • Setting strategic direction and leading on-going organizational transformation.

  • Building a resilient organization.

  • Building strong relationships and collaboration in service of common goals, engaging the organization and building trusted external networks for mutual benefit.

  • Managing P&L and capital allocation.


  • LI-GSK

Contact information:

You may apply for this position online by selecting the Apply now button.

If you require an accommodation or other assistance to apply for a job at GSK, please contact the GSK HR Service Centre at 1-877-694-7547 (US Toll Free) or +1 801 567 5155 (outside US).GSK is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive equal consideration for employment without regard to race, color, national origin, religion, sex, pregnancy, marital status, sexual orientation, gender identity/expression, age, disability, genetic information, military service, covered/protected veteran status or any other federal, state or local protected class.

Important notice to Employment businesses/ Agencies

GSK does not accept referrals from employment businesses and/or employment agencies in respect of the vacancies posted on this site. All employment businesses/agencies are required to contact GSK's commercial and general procurement/human resources department to obtain prior written authorization before referring any candidates to GSK. The obtaining of prior written authorization is a condition precedent to any agreement (verbal or written) between the employment business/ agency and GSK. In the absence of such written authorization being obtained any actions undertaken by the employment business/agency shall be deemed to have been performed without the consent or contractual agreement of GSK. GSK shall therefore not be liable for any fees arising from such actions or any fees arising from any referrals by employment businesses/agencies in respect of the vacancies posted on this site.

Please note that if you are a US Licensed Healthcare Professional or Healthcare Professional as defined by the laws of the state issuing your license, GSK may be required to capture and report expenses GSK incurs, on your behalf, in the event you are afforded an interview for employment. This capture of applicable transfers of value is necessary to ensure GSK's compliance to all federal and state US Transparency requirements. For more information, please visit GSK's Transparency Reporting For the Record site.



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Patient Engagement Product Director