Patient Engagement Pharm Tech I

Job Description:

Baptist Health is looking for a Pharmacy Technician I - Patient Engagement - Call Center to join our team at our new Central Pharmacy in LaGrange, KY.

• Demonstrates commitment to the quality, philosophy, and values of Baptist Health by maintaining compliance with established policies and procedures, organizational objectives, process improvement, and safety standards.

• Upholds standards of pharmacy services with the overall vision for the organization.

• Engages in personal development to stay updated with pharmacy trends related to role and practice setting.

• Communicates and represents pharmacy effectively throughout all levels of the organization.

• Performs all tasks associated with prescription order entry and adjudication for centralized specialty and home delivery prescriptions as permitted by state regulatory and accrediting agencies.

• Navigates the dispensing software to perform administrative activities including but not limited to processing prescriptions efficiently, coordinating delivery with patients and/or caregivers, and resolving issues with claims in priority order.

• Resolves insurance problems and communicates anticipated prescription delays to patients in a timely manner.

• Uses available software tools to synchronize patient medication refills.

• Serves as the primary point of contact with patients related to their medication fulfillment needs and escalates clinical questions to the pharmacist.

• Provides excellent care showing empathy and compassion to patients and caregivers.

• Collaborates with onsite central pharmacy dispensing team to coordinate services and prescription fulfillment.

• Assists with maintaining the call center department by keeping it clean and in order and ensures all assigned tasks are completed at the end of the shift.

• Escalates problems to a pharmacist or manager if unable to resolve independently.

• Assists in training new staff and contributes to team meetings.

Minimum Education and Training

• High School Diploma or equivalent required.

• If not already registered, Pharmacy Technician registration must be completed with KY Board of Pharmacy by date of hire (no testing is required; only a completed application and fee).

Experience

• Previous retail, mail order, central/call center pharmacy work experience preferred.

If you would like to be part of a growing family focused on supporting clinical excellence, teamwork and innovation, we urge you to apply now!

Baptist Health is an Equal Employment Opportunity employer.