Patient Engagement Manager

Ultragenyx Pharmaceuticals Brisbane , CA 94005

Posted 3 months ago

Why Join Us?

Be a hero for our rare disease patients

Ultragenyx is a biopharmaceutical company committed to developing treatments for rare and ultra-rare diseases. Founded in 2010, the company has rapidly built a diverse portfolio of small molecule, monoclonal antibody, mRNA and gene therapy candidates with the potential to address debilitating genetic diseases for which the unmet medical need is high, the biology for treatment is clear, and for which there are no approved therapies.

Developing new treatments for rare genetic diseases is challenging work. It takes courage, talent, and dedication to look past the easy answers and uncover new solutions that can make a meaningful impact. At Ultragenyx we push each other to perform at our very best because we never lose sight of our mission to make a difference in our patients' lives.

Come join our team during this exciting time of growth and opportunities!

Position Summary

ultrainnovative Tackle rare and dynamic challenges

Ultragenyx is looking for an experienced case manager/patient advocate to provide exceptional customer service on all levels. Specifically, listen to and counsel patients and medical professionals, interpreting their specific needs and providing friendly, professional and well-informed answers to their questions. The candidate will work with patients, physician offices, partners and insurance companies to case manage all steps required to gain access to therapy. Maintain relationship with patients and physicians to ensure ongoing adherence and compliance with therapy.

Responsibilities, including but not limited to:

  • Works closely with patient/family to case manage all steps required to gain access to therapy

  • Counsel patient/family on reimbursement options

  • Acts as the liaison with medical offices

  • Work with Specialty Pharmacy and insurance companies to obtain reimbursement information

  • Perform benefit investigations with insurance companies as required

  • Manage patient transition to different sites of care

  • Responsible for maintaining case history for all assigned patients in the CRM system

  • Trouble shoot and resolve ongoing reimbursement issues (step edits, insurance changes, PA's, etc.)

  • Partner with Commercial Field Force to manage all patient cases within their assigned territories

  • Professionally field incoming communications while making a positive impression

  • Answer patient and medical office inquiries and resolve customer problems

  • Maintain adherence program by ongoing persistency and compliance support by regular interactions with patient/families

  • Manage patient assistance requests and work with partners to process applications

  • Provide back-up coverage for other Patient Engagement Managers (PEMs)

  • Attend patient meetings and represent Ultragenyx at industry conferences

  • Travel to sales meetings and medical offices as necessary

Technical Requirements &

Skills:
  • 5 - 7 years of prior case management experience preferred

  • Ability to travel 20%

  • Prior reimbursement experience with ability to communicate complex reimbursement scenarios to patients and medical professionals

  • BA/BS in the life sciences or communications preferred

LI-YG1

Ultragenyx Pharmaceutical Inc. is an equal opportunity employer. We understand that diversity of thought, culture and background will help us do the best for our patients. We prohibit unlawful discrimination based on race, color, religion, gender, sexual orientation, gender identity/expression, national origin/ancestry, age, disability, marital and veteran status.

Note to External Recruiters: All candidate activity and open positions are managed strictly through our Human Resources Department. Our Human Resources Department kindly requests that recruiters not contact employees/hiring managers directly in an attempt to solicit business and present candidates. Please note that failure to comply with this request will be a factor in determining a professional relationship with our organization. Submission of unsolicited resumes prior to an agreement set in place between the Human Resources Department and the recruiting agency will not create any implied obligation. Inquiries on developing a recruiting relationship with us, may be directed to: talentacquisition@ultragenyx.com.


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