Cone Health Greensboro , NC 27395
Posted 7 days ago
Overview
This position handles all first call resolution for the practices assigned to the call center. The employee will transfer calls as appropriate, and/or make appointments as necessary. For procedures, the employee may pre-register the patient, verifying insurance, etc. In addition, the employee will assist with making referrals. The schedule for this role is Monday
Friday, 8am
5pm.
Responsibilities
Answers all inbound and/or places outbound telephone calls as assigned and appropriately directs callers and ensures all calls are handled efficiently and in a timely manner. Consistently exhibits the highest level of service to all callers and fellow staff.
Assists with identifying and initiating necessary referrals for specialist appointments, procedures and tests.
Contacts patients by phone to remind them of upcoming appointments, relay instructions and/or to ask follow-up care questions as needed. Cancels and reschedules appointments as needed.
Opens, sorts and distributes all types of mail and correspondence as is necessary and assigned.
Organizes, expedites and follows-up on any paperwork related to patient care.
Schedules various types of appointments for providers and communicates any necessary instructions to the patient.
Takes requests for refills, labs and test results, if required. Assists with patient call backs as is appropriate.
Qualifications
EDUCATION:High School Diploma or equivalent
EXPERIENCE:Required: Minimum 1 year of related experience.Preferred: prior practice scheduling, front office experience. May consider prior call center experience.
LICENSURE/CERTIFICATION/REGISTRY/LISTING:REQUIREDPREFERRED
Cone Health