Childrens Hospital Los Angeles Los Angeles , CA 90009
Give your career the best treatment. Ready to be part of the first and largest pediatric hospital in Southern California?
This is Children#s Hospital Los Angeles. A place where you can make a real difference in the lives of our patients and their families. A big responsibility? Absolutely.
But if you#re up for the challenge, we#re on the lookout for amazing professionals to join our elite teams # talented individuals who can continue our high level of care. Under moderate supervision, the Patient Coordinator- Referral/Scheduling Rep manages and follows up on incomplete referrals, reviews and evaluates clinical triage next steps, schedules patient appointments, updates patient / guarantor / insurance information in CHLA systems. Provides excellent customer service to patients, providers, and clinic staff at all times.
Answers and screens incoming calls while providing excellent customer service. Provides excellent customer services to patients, providers, and clinic staff. Answers telephone calls with respect and courtesy.
Screens calls for problems that may be related to other departments / clinics and refers to clinicians when necessary. Provides general information regarding CHLA to callers when appropriate. Schedules patient appointments from inbound calls.
Receives inbounds calls from new and existing patients / guarantors interested in scheduling services at CHLA.
Educates new and existing patients / guarantors on referral requirements, as necessary. Schedules new and follow-up patient appointments, if possible.
Collects patient demographic, guarantor, and financial information. Schedules patient appointments from referrals. Reviews referral and makes outbound call to patient / guarantor to schedule clinic appointments.
Collects patient demographic, guarantor, and financial information. Updates referral status in iTrack (or alternate referral management system). Schedules patient appointments from orders. Reviews follow-up order and makes outbound call to patient / guarantor to schedule clinic appointments.
Collects patient demographic, guarantor, and financial information. Updates order status in KIDS (or alternate HIS system). Manages phone and follow-up referral receipt processes. Receives and coordinates inbound referrals from patients and physicians requesting services at CHLA.
Ensures referral is complete # all required information is included on the referral and all necessary supporting documentation is attached. Enters all received referrals into iTrack (or alternate referral management system) and attaches supporting documentation. Updates CHLA systems with information collected from patients / guarantors.
Creates new medical record number and / or account number in STAR (or alternate billing system) and updates MRN or encounter / visit number with patient / guarantor information. Reviews and evaluates referral upon completion of clinical triage. Assess referral and provider notes to determine appropriate next step for referral (example # schedule appointment, close referral, contact referring provider or patient, etc.) Updates referral status in iTrack (or alternate referral management system). Coordinates to schedule patients with appointments across multiple clinics in the same day.
Schedules patients with multiple services in one day considering logistics and customer service. Identifies any clinical necessities in terms of order and timing of appointments via notes and schedules appropriately. Explains to patient the logistics appointments in multiple clinics in the same day.
Manages patient appointment reminder processes / tools. Reviews ClientTell (or alternate appointment reminder) reports to update patient appointment status. Contact patients / guarantors who have requested to confirm, cancel, or reschedule appointments, as necessary.
Minimum Education/Training Required: High School diploma or equivalent relevant experience. Minimum Experience Required:
Two years experience in medical front office setting or hospital scheduling or admissions call center. Knowledge, Skills and Abilities Required: Bilingual English / Spanish is preferred.
Excellent customer service and telephone etiquette. Ability to deal professionally and effectively with prospective, new, and follow-up patients or guarantors, providers, staff, and the public. Strong organizational skills and a comfortable working knowledge of computers. Knowledge of medical terminology and managed care system.