Patient Coordinator

Summary:

Under the general supervision of the Practice and/or clinical manager and in cooperation with the Director of Adolescent Medicine assists in coordinating patient navigation activities. Provides both clinical and administrative oversight to the program activities and patient care.

Provides support and assistance to patients families and caregivers through their duration in the program. Provides administrative support services to division including scheduling meetings preparing correspondence preparing statistical analyses etc.

Responsibilities:

Responsibilities

Support patient comprehension of their diagnosis treatment plan and next steps and connect patients to the appropriate licensed clinical professional as necessary.

Support access to specialty care such as assisting patients with scheduling appointments or locating available programs on behalf of the patient.

Coordinate patient transportation as needed.

Support engagement in primary care including panel-level reminder letters phone calls and follow up.

Identify and address non-medical barriers to health and self-sufficiency such as transportation housing income education medical coverage or other SDOH.

Based on provider referral and patient screening connect patients to available community resources such as reduced bus fare taxi vouchers housing support income and food support job training etc.

Establish and maintain positive relationships with community resources and social service agencies to link patient appropriately.

Accompanies patients in clinic and coordinates follow-up care.

Provides support within effective and realistic time frames.

Assists with coordinating appropriate patient and family education and counseling regarding disease and treatment.

Enhances patient�s satisfaction by responding to their support needs during illness.

Participates in ongoing quality assurance activities organizing meetings and follow ups.

Collects and reports information to ensure compliance with grant expectations and reporting requirements if appropriate.

Participates in ongoing education and networking regarding navigation for patients with language barriers.

Assists the nurse care manager in coordinating the care of patients identified as high risk and supporting individual care plans.

Receives and reviews all incoming referrals ensuring completeness and accuracy. Ensures all information is received including patient demographics insurance and authorizations. Communicates promptly with referring provider and/or patient regarding insurance coverage issues (e.g. non-participation status) so the patient may seek timely services elsewhere.

Schedules appointments according to triage guidelines. Ensures all demographics information is updated insurance verified and authorizations obtained.

Notifies patients of appointment explains and educates patient to a level of understanding for the preparation needed for the upcoming appointment. Communicates with referring providers and ensures documentation of that communication in the EHR.

Consistently monitors clinic schedules to ensure maximized scheduling and fills any available/open timeslot including those appointments cancelled and/or rescheduled. Helps manage and work the respective scheduling WQ worklist and/or reports for clinic scheduling optimization.

Prepares organizes and maintains a variety of reports statistics and documents requiring file search interpretation and compilation of data (i.e. billing grant proposals request for funding tracking funding income and expenses etc.). May prepare statistical analyses for research activities satellite site operation patient information patient trends type of treatment or service provided number of discharges volume predictions or other statistical reports.

Establishes maintains and revises as necessary records and filling systems handles confidential materials such as budget payroll and faculty/fellowship information and personnel data.

Assists in the preparation and processing research grant applications research papers review articles etc. Oversees research funds and expenses associated with each of the studies including transfer of monies associated with salary support. Coordinates roll-over of funds at the conclusion of the study.

Provides academic and administrative support including maintenance of calendar files expense vouchers and travel arrangements. Serves as liaison between the Director and hospital administration research clinical practice Brown Medical School affiliated hospitals and other institutions as necessary.

Performs other duties as assigned.

Other information:

EDUCATION:

A Bachelor�s degree in a health related field preferred

EXPERIENCE:

Experience working with vulnerable populations with at risk patients and their families in an informal or formal setting.

Ability to work compassionately with a diverse population.

Knowledge of relevant community resources and ability to work collaboratively with community of service providers.

Excellent customer service and communication skills with the ability to discuss delicate matters with patients and providers required.

Ability to work independently and as part of a multidisciplinary team of staff.

Strong organizational skills with a proven ability to prioritize and handle frequent changes in workload and able to manage competing priorities.

Strong problem-solving skills.

Demonstrated knowledge and skills necessary to provide care to patients through the life span with consideration of aging processes human development stages and cultural patterns in each step of the care process.

SUPERVISORY RESPONSIBILITY:

None.

Will provide functional guidance to team member(s)

Lifespan is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race color religion sex national origin age ethnicity sexual orientation ancestry genetics gender identity or expression disability protected veteran or marital status. Lifespan is a VEVRAA Federal Contractor.

Location: Rhode Island Hospital USA:RI:Providence

Work Type: Full Time

Shift: Shift 1

Union: Non-Union