Patient Coordinator II Concierge Service

Responsible for scheduling clinic, radiology and other ancillary appointments for new KCI patients

Responsibilities:

• Responsible for scheduling new and return patient appointments requested either through direct customer calls or via email, utilizing current scheduling applications to enter complete and accurate demographic and insurance information in order to ensure that financial viability at KCI is secured at the most basic level.

• Responsible for requesting, collecting, documenting, and assessing all pertinent records, referrals, prescriptions, and orders to ensure that each patient is scheduled appropriately and that all records necessary for a complete evaluation have been received, in accordance with HIPAA regulations.

• Responsible for assisting patients, family members and referring physicians' offices to procure a complete set of records, as well educating them regarding the importance of having those records available for review prior to the appointment in order that a complete evaluation can be made.

• Responsible for collecting and entering accurate and complete insurance information and for discussing insurance issues with patients, and for explaining the process and communicating to them their financial responsibilities and referral requirements.

• Responsible for identifying, assisting and educating those patients who do not have insurance coverage on the options available to them, referring them to a KCI Financial Counselor when appropriate.

• Bachelor's degree and three years of related experience in healthcare; or equivalent combination of education/ experience required. A Registered Nurse, licensed in the State of Michigan, is preferred.

• Two years of experience as a Patient Coordinator I preferred.

• Two years of experience with the Cerner Scheduling application.

• Requires high level of interpersonal skills to handle sensitive and confidential situations with demonstrated poise, tact and diplomacy.

• Excellent organizational skills.

• Detail oriented.

• Analytical ability.

Equal Opportunity Employer of Minorities/Females/Disabled/Veterans

Additional Information

• Schedule: Full-time

• Requisition ID: 24001857

• Daily Work Times: TBD

• Hours Per Pay Period: 80

• On Call: No

• Weekends: No

Equal Opportunity Employer

McLaren Health Care is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identification, age, sex, marital status, national origin, disability, genetic information, height or weight, protected veteran or other classification protected by law.