Patient Coordinator - Evanston, IL

At Best Endodontics of Evanston, we are actively seeking to expand our front office team by adding a full-time Patient Coordinator! The ideal candidate should possess a team player mindset, maintain a high level of professionalism, and have great customer service skills. Organizational and financial abilities are essential to thrive in this position. If you are looking for a practice that can provide you with long-term growth and help cultivate your career, apply to our Patient Coordinator position today!

Benefits for the Patient Coordinator

• Health insurance

• Vision insurance

• Employee dental work

• 401(k)/IRA retirement plan

• Paid time off

• Paid holidays

• Paid parking

Schedule for the Patient Coordinator

• Monday-Friday: 7:45AM - 5:00PM*

• *End time may change depending on when the last emergency patient leaves

• *Fridays are optional, but may be required if the practice needs coverage

Responsibilities and Requirements of the Patient Coordinator

• At least 1 year of dental experience

• Experience with TDO software preferred

• Collect payment from patients and oversee Care Credit application

• Accurately record all fees and payments in TDO

• Provide daily reports from TDO to each doctor at the end of each day

• Ensure accurate accounts receivable

• Inform patients of the practice financial policy

• Ensure that past due accounts are closely monitored

• Oversee all delinquent accounts and collections of open balances on accounts

• Send monthly statements to patients with an open balance on their account

• Maintain and update a log of patients with an open balance on their account

• Contact patients regarding an open balance on their account

• Follow up with patients regarding their open balance every 2 weeks

• Transfer patient accounts to collection agency if balance is not paid

• Efficiently schedule appointments and handle incoming and outgoing phone calls

• Record endodontic treatment plans and fees accurately

• Monitor unscheduled treatments and fill last-minute cancellations

• Accurately enter treatment provider data into TDO

• Enter insurance information and process claims promptly

• Monitor the recall system and follow up with overdue recall appointments

• Exceptional teamwork and communication skills

• Possesses organizational and multitasking abilities

• Ability to adapt to various patient needs and is detail oriented