Patient Concierge

Department Summary

The mission of The Arthur Ashe Student Health and Wellness Center (The Ashe Center) is to support UCLA students in the successful attainment of their educational goals through the personalized delivery of accessible, high-quality health and wellness services, rendered with kindness and competence, by diligent, dedicated professionals.Our comprehensive services include Primary Care, Gynecology Services, Immunizations, Travel Medicine, Physical Therapy, Specialty Clinics, Radiology & Laboratory, and Acupuncture - all under one roof! We are also pleased to offer additional services in the Ackerman Student Union: a full-service optometry center, U See LA Optometry, and the Bruin Health Pharmacy.UCLA's student health center and its suite of services consistently rank as best in the nation. Most recently, the wellness fintech brand Ness awarded UCLA and The Ashe Center as the healthiest college in the state of California.

Position Summary

The mission of The Arthur Ashe Student Health and Wellness Center (The Ashe Center) is to support UCLA students in the successful attainment of their educational goals through the personalized delivery of accessible, high-quality health and wellness services, rendered with kindness and competence, by diligent, dedicated professionals. Our comprehensive services include Primary Care, Gynecology Services, Immunizations, Travel Medicine, Physical Therapy, Specialty Clinics, Radiology & Laboratory, and Acupuncture - all under one roof! We are also pleased to offer additional services in the Ackerman Student Union: a full-service optometry center, U See LA Optometry, and the Bruin Health Pharmacy. UCLA's student health center and its suite of services consistently rank as best in the nation. Most recently, the wellness fintech brand Ness awarded UCLA and The Ashe Center as the healthiest college in the state of California. Under close supervision, the Patient Concierge will serve as a first point of contact for students seeking medical care and wayfinding support as they navigate our four-story medical office building. Responsible for facilitating a smooth and welcoming experience for patients, assisting with customer service needs, and ensuring effective communication and connection between patients and the clinical and administrative teams.

Salary & Compensation

• UCLA provides a full pay range. Actual salary offers consider factors, including budget, prior experience, skills, knowledge, abilities, education, licensure and certifications, and other business considerations. Salary offers at the top of the range are not common. Visit UC Benefit package to discover benefits that start on day one, and UC Total Compensation Estimator to calculate the total compensation value with benefits.

Qualifications

1-2 years Experience in a customer service or healthcare setting (Required) Ability to comply with UCLA training regarding confidential information related to personal information. (Required)Ability to interact effectively with students, faculty, staff, and community members of diverse cultural, social, political, and religious backgrounds and varied age, gender, sexual orientation, and ability. (Required)Ability to maintain a professional, positive attitude and work ethic. (Required)Ability to apply sound critical thinking and judgement skills. (Required)Proficiency in using a PC and knowledge of software such as MS Office, Word, Outlook and creative software suites such as Adobe. (Required)Ability to learn/use electronic medical record system software. (Required)Ability to handle confidential and sensitive information appropriately. (Required)Ability to work independently and follow through on assignments with minimal direction. (Required)Customer service skills in patient or client interaction to ensure effective outreach and support. (Required)Strong communication and interpersonal skills with a commitment to providing excellent patient care. (Required)Strong organizational skills and the ability to multitask effectively in a fast-paced environment. (Required)Ability to maintain a friendly and approachable demeanor with a commitment to helping others. (Required)

Education, Licenses, Certifications & Personal Affiliations

High School Diploma High school diploma or equivalent (Required) AndBachelor's Degree Bachelor's Degree in healthcare administration, customer service, or a related field. (Preferred)

Special Conditions for Employment

Background Check: Continued employment is contingent upon the completion of a satisfactory background investigation.Live Scan Background Check: A Live Scan background check must be completed prior to the start of employment.Age Requirement: Candidate(s) must be 18 years or older to be eligible to be hired.Pre-Placement Physical: Employment is contingent upon the completion of a satisfactory physical examination.TB Test: Continued employment is contingent upon the completion of a satisfactory TB test.CANRA: The position is designated as a mandatory reporter under CANRA. The employee must sign the "Statement Acknowledging Requirement to Report Child Abuse".

Schedule

8:00 a.m. to 5:00 p.m.

Union/Policy Covered

CX-Clerical & Allied Services

Complete Position Description

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