Patient & Client Care Coordinator

Job Description

Are you passionate about animals and thrive in a dynamic, fast-paced environment? Join our dedicated team at Huffard Animal Hospital! We are looking to grow our Medical Care Team of Patient Care Coordinators and Exam Room Technicians. As the first point of contact for our clients, you'll play a crucial role in ensuring exceptional customer service while supporting our veterinary staff.

Key Responsibilities:

• Greet clients and patients with a warm and friendly demeanor, making them feel welcome and comfortable.

• Answer phone calls and emails promptly and professionally, scheduling appointments and addressing client inquiries.

• Manage administrative tasks such as filing, data entry, taking payments and maintaining accurate records.

• Collaborate closely with veterinary staff to ensure seamless patient care and effective communication.

• Handle challenging situations with empathy, tact, and grace, resolving conflicts and addressing concerns with professionalism.

Qualifications:

• Strong interpersonal skills with a genuine passion for providing outstanding customer service.

• Excellent communication skills, both verbal and written, with a professional phone manner.

• Ability to multitask and prioritize in a busy environment, remaining calm under pressure.

• Flexibility to adapt to changing schedules and willingness to work evenings, weekends, and holidays as needed.

• Previous experience in a veterinary clinic or similar setting is preferred.

• Successful candidates must consent to a pre-employment drug screening.

Benefits:

• Competitve Salary

• Paid Time Off

• 401(k) Match

• Medical, dental, vision and ancillary benefits available

• Growth & Development Opportunities

Why Join Us:

At Huffard Animal Hospital, we're more than just coworkers - we're a family dedicated to the well-being of our furry friends. In these roles, you'll have the opportunity to make a meaningful impact in the lives of pets and their owners every day. We offer competitive compensation, opportunities for growth, and a supportive work environment where your contributions are valued and appreciated.

If you're a compassionate individual with excellent interpersonal skills and a passion for animal care, we'd love to hear from you! Email your cover letter and resume to Jennifer at jweaver@nva.com or click on Apply Now!

National Veterinary Associates is a leading global pet care organization united in the love of animals and the people who love them.

NVA, a community of approximately 1,400 premier locations consisting primarily of general practice veterinary hospitals in addition to equine hospitals and pet resorts, and Ethos Veterinary Health, which consists of 145 world-class specialty and emergency hospitals, are rooted in a culture of compassion and innovation.

NVA and Ethos Veterinary Health's innovative, collaborative approach underpins a shared commitment to delivering exceptional veterinary care. For more information, visit www.nva.com.

NVA offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, NVA provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.

NVA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.